Kendra Foxworth
Chicago,IL
Summary
Dynamic and detail-oriented professional with experience at excelling in patient care and documentation. Proven ability to enhance patient satisfaction through compassionate service and effective communication. Skilled in multitasking and quality control, ensuring a safe environment while maintaining confidentiality and professionalism under pressure.
Overview
13
13
years of professional experience
Work History
Tech
Forrest General Hospital
03.2023 - 12.2025
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient care activities accurately in electronic health records.
- Maintained cleanliness and organization of patient rooms and common areas.
CNA
Columbia Health and Rehab
07.2021 - 03.2023
- Collaborated with healthcare team to develop individualized care plans.
- Educated patients and families on health management and recovery techniques.
- Supported mobility assistance by aiding patients with walking or transferring.
- Implemented infection control protocols to maintain a safe environment for patients.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Customer Service Representative
General Dynamics
05.2013 - 05.2017
- Resolved customer inquiries utilizing CRM systems to improve satisfaction and retention.
- Led initiatives to optimize support operations, resulting in improved service delivery consistency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Science - Marketing Management
William Carey University
Hattiesburg, MSParalegal Studies
Louisiana State University
Baton Rouge, LA11.2026
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Quality control
- Documentation and reporting
Timeline
Tech
Forrest General Hospital
03.2023 - 12.2025
CNA
Columbia Health and Rehab
07.2021 - 03.2023
Customer Service Representative
General Dynamics
05.2013 - 05.2017
Bachelor of Science - Marketing Management
William Carey University
Paralegal Studies
Louisiana State University