Kendra Froetschner
Larned
Summary
Dynamic optician with extensive experience at Larned Eye Health, excelling in customer service and optical dispensing. Proven ability to enhance patient satisfaction through effective communication and precise optical measurements. Skilled in insurance billing and adept at troubleshooting eyewear adjustments, ensuring optimal patient care and successful outcomes.
Overview
22
22
years of professional experience
Work History
Optician
Larned Eye Health
07.2003 - Current
Customer service, billing and coding insurance, patient care services, adjusting and troubleshooting eyeglass adaptation, patient scheduling for appointments
Education
Psychology -
Bethel College
St. Paul , MN Skills
- Customer service
- Insurance verification
- Optical measurements
- Computer skills
- Repairing glasses
- Optical dispensing
- Insurance billing
- Adjusting eyewear
- Retail sales
- Optical orders
- Progressive lenses expertise
- Transaction processing
- Frame selection
- Order preparation
- Contact lens
- Product upselling
- Supply management
- Optical equipment operation
- Eyewear brands
- Eye health assessment
- Display building
- Optical terminology
- Prescription interpretation
- Eyewear trends
- Corrective lens options
- Eyeglass repair
- Contact lens fitting
- Multifocal lenses
- Frame fitting
- Contact lens care
- Attention to detail
- Quality control
- Patient history documentation
- Fittings
- Frame repair
- Billing processing
- Appointment scheduling
- Analytical thinking
- Data verification
- Insurance approvals
- Conducting fittings
- Time management
- Active listening
- Administrative functions
- Verifying prescriptions
- Inventory management
- Patient testing
- Product and service recommendations
- Student optician training supervision
- Children's eyewear
- Optical needs assessment
- Excellent communication
- Decision-making
- Optical equipment testing
- Work order preparation
- Problem-solving
- Prescription evaluation
- Selecting frames
- Assistive equipment instruction
- Certified optician
- Optical display arrangements
- Managing repairs
- Medical device fabrication
- Supply and equipment ordering
- Certified optician (ABO)
- Provider training
- Teamwork
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Critical thinking
- Organizational skills
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Patient education
- Patient confidentiality
- Prescription verification
- Relationship building
- Office administration
- Computer proficiency
- Professional ethics
- Team building
- Safety protocols
- Task prioritization
- Self motivation
- Product knowledge
- Interpersonal skills
- Customer relationship management
- Goal setting
- Professionalism
- Follow-up care
Timeline
Optician
Larned Eye Health
07.2003 - Current
Psychology -
Bethel College
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