Kendra Frontine
Pell City,AL
Summary
Skilled laboratory and technical professional with expertise in dental appliance design, production and enhancement. Detail-oriented and systematic in testing devices for optimal performance and fit. Excellent verbal and written communication skills with highly organized nature. Also skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dental Lab Technician /Dental Receptionist
Aspen Dental
Bessemer, AL
06.2019 - 05.2024
- Enhanced dental prosthetics quality by utilizing advanced equipment and techniques.
- Increased lab efficiency with streamlined processes for molding and casting procedures.
- Collaborated with dentists to create accurate and customized dental restorations for patients.
- Ensured precise color matching of dental prosthetics, improving patient satisfaction rates.
- Assisted in inventory control, ensuring adequate supplies were available for efficient production.
- Maintained a clean and organized laboratory workspace to uphold safety regulations and promote productivity.
- Implemented digital dentistry techniques, increasing accuracy in dental restorations production process.
- Improved workflow efficiency by regularly maintaining lab equipment.
- Prepared wax bite-blocks and impression trays for use.
- Verified, updated and entered patient information into system.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Answered and managed incoming calls and emails.
- Took customer payments and billed insurance companies for remaining balance.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
- Collected payments from patients and arranged payment schedules.
- Arranged documents for insurance claims.
- Gathered medical information, dental health history and vitals from patients.
- Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Provided support with front office duties such as photocopying documents or scanning files.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Assisted in the maintenance of dental equipment and supplies inventory.
- Provided assistance to dentists during dental treatments and procedures as needed.
- Assisted in maintaining a clean reception area by tidying up furniture or vacuuming carpets regularly.
- Prepared correspondence letters for insurance companies related to claims processing.
Dental Assistant
Central Dentistry
01.2013 - 01.2019
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Promoted ongoing professional development by attending industry conferences, seminars, workshops.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Education
CDC - Dental Assistant
Jefferson State Community College
Birmingham, ALSkills
- Laboratory Safety Protocols
- Acrylic Repair
- Cast Mounting
- Prosthetic Fabrication and Repair
- Impression Fabrication
- Full Denture Construction
- Crown and Bridge Production with Cerec
- Digital Dentistry Proficiency
- Wax-up Techniques
- CAD and CAM Technology
- Patient Scheduling
- Insurance Billing
- Knowledge of dental terminology
- Treatment room setup
- Office Opening and Closing
- Payment Processing
- Phone and Email Etiquette
- Dental staff support
- Patient Flow Management
- HIPAA Compliance
- Insurance Verification
- Punctual and Reliable
- Records Management
- Dental Radiography
- Appointment confirmation
- Appointment Scheduling
Certification
- CPR certified through American Heart Association
- HIPPA certified
- OSHA certified
- Cerec trained
- Itero trained
Timeline
Dental Lab Technician /Dental Receptionist
Aspen Dental
06.2019 - 05.2024
Dental Assistant
Central Dentistry
01.2013 - 01.2019
CDC - Dental Assistant
Jefferson State Community College
- CPR certified through American Heart Association
- HIPPA certified
- OSHA certified
- Cerec trained
- Itero trained
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