Kendra Gailliard-Person
Montgomery,Alabama
Summary
Talented foodervice and hospitality supervisor with 30 plus years of experience managing, scheduling and overseeing employees. Highly knowledgeable expert in production with proven methods for improving efficiency. Priority on employee safety in fast-paced environment.
Overview
8
8
years of professional experience
Work History
Guest Experience Manager
Cava Grill
Montgomery And Columbia, Alabama And South Carolina
04.2024 - Current
- Identified potential risks that could negatively impact the quality of service delivered by staff members.
- Conducted regular training sessions for staff members on the importance of providing exceptional customer service.
- Provided guidance, support, and coaching to team members in order to improve their customer service skills.
- Established clear goals for team members in regards to improving the overall guest experience.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Completed 3 NROs. Montgomery Al, Murfreesboro , TN and Charleston SC.
- Worked hand in hand with GMs to improve the development of the team members.
Coffee SHOPPE Supervisor
Jackson Hospital and Clinic
Montgomery, Alabama
06.2022 - 03.2024
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Set up and adjusted machines and equipment to produce pre-determined results.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Identified needs of customers promptly and efficiently.
- Developed pricing schedules, costing for materials and compliance statements.
Assistant Manager
Jacks Family Resturant
Montgomery , VTAl
06.2021 - 06.2022
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Completed inventory audits to identify losses and project demand.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
Lead Kitchen Supervisor
Embassy Suites
Montgomery , VTAl
02.2017 - 10.2020
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Oversaw food preparation, production and presentation according to quality standards.
- Managed kitchen staff team and assigned tasks for various stages of food production.
- Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
- Investigated and resolved complaints regarding food quality, service or accommodations.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Maintained food costs by using seasonal ingredients, setting standards for portion size and minimizing waste.
Education
High School Diploma -
Blacksburg High School
Blacksburg, VA07.2015
Some College (No Degree) - Culinary Arts
Johnson & Wales University
Providence, RISome College (No Degree) -
Auburn University-Montgomery
Montgomery, ALSkills
- Safety Procedures
- Inventory Assessment
- Staff Supervision
- Interpreting Job Specifications
- Documentation and Reporting
- Coordinating Daily Operations
- Budget Adherence
- Problem-Solving
- Continuous Improvement
- Shift Scheduling
- Work Planning and Prioritization
- Decision Making
- Critical Thinking
- Relationship Building
- Active Listening
- Equipment Troubleshooting
- Purchasing and Procurement
- Coaching and Mentoring
- Hiring and Training
- Assigning Work
- Customer Service
- Supply Requisition
- Flexible Schedule
- Computer Skills
- MS Office
Timeline
Guest Experience Manager
Cava Grill
04.2024 - Current
Coffee SHOPPE Supervisor
Jackson Hospital and Clinic
06.2022 - 03.2024
Assistant Manager
Jacks Family Resturant
06.2021 - 06.2022
Lead Kitchen Supervisor
Embassy Suites
02.2017 - 10.2020
High School Diploma -
Blacksburg High School
Some College (No Degree) - Culinary Arts
Johnson & Wales University
Some College (No Degree) -
Auburn University-Montgomery
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