Summary
Overview
Work History
Education
Skills
About Me
References
Timeline
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Kendra Giboo

Franklinville,NY

Summary

Dynamic and reliable accounting professional with proven experience at Mallery's Auto Body and Collision, specializing in invoice processing, data entry accuracy, and customer service. Known for exceptional communication and problem-solving skills in fast-paced, customer-focused environments. Highly motivated, fast learner with strong interpersonal and multitasking abilities; excels both independently and in team settings. Always willing to learn and grow.

Motivated professional familiar with processing payments and invoices. Hardworking team player with in-depth understanding of accounting standards and procedures.

Overview

3
3
years of professional experience

Work History

Accounting Clerk

Mallery's Autobody and Collision
Olean, NY
08.2024 - Current
  • Processed invoices and purchase orders for vehicle repair services.
  • Communicated with vendors regarding billing inquiries and discrepancies.
  • Processed invoices, payments, and statements in a timely manner.
  • Assisted with the preparation of month-end close activities including journal entries, reconciliations, accruals.
  • Developed procedures to improve accuracy of financial data entry processes.
  • Organized and maintained physical and electronic filing systems for documents.
  • Assisted in archiving outdated files to optimize storage space.
  • Ensured compliance with company policies regarding document handling.
  • Maintained filing systems and categorized documents according to established procedures.

Bartender

Gin Mill
Ellicottville, New York
08.2023 - Current
  • Greeted customers and provided excellent customer service
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Processed payments accurately and efficiently with POS system.
  • Performed opening and closing duties including restocking supplies.
  • Developed good working relationships with fellow employees through effective communication.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Effectively multitasked within fast-paced environment.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.

Customer Service Representative

Mallery's Auto body and Collision
Olean, NY
08.2024 - 11.2025
  • Assisted customers with inquiries and resolved issues effectively.
  • Collaborated with team members to enhance service quality and efficiency.
  • Provided product information and recommendations to improve customer satisfaction.
  • Managed high call volumes while maintaining professionalism and patience.
  • Escalated complex issues to supervisors for timely resolution and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Bartender

SteelBound
Ellicottville, NY
03.2023 - 09.2023
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Stocked ice bins and coolers as needed throughout shift.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Completed regular bar inventories and daily requisition sheets.

Education

Advanced Regents Diploma -

Belfast Central School
Belfast, NY
06-2022

Some College (No Degree) - Architectural And Building Technology

SUNY College of Technology At Alfred
Alfred, NY

Skills

  • Anticipating guests' needs
  • Communication skills
  • Empathy and patience
  • Outstanding customer service
  • Engaging personality
  • Multitasking in fast-paced environment
  • Fast learner
  • Payment processing
  • Attention to detail
  • Problem solving
  • Organizational skills
  • Record keeping
  • Accounts receivable management
  • Document management
  • Data entry accuracy
  • Invoice processing

About Me

  • I'm a kind, positive person who brings both professionalism and a friendly approach to everything I do. I take pride in being reliable, efficient, and always on top of my work—time management is one of my strengths, and I like to get things done as soon as possible. I’m the type of person who will go the extra mile, not just for the task at hand, but for the people around me too. I’m always open to stepping out of my comfort zone, learning new things, and finding ways to improve and grow—both personally and professionally.

References

References available upon request.

Timeline

Accounting Clerk

Mallery's Autobody and Collision
08.2024 - Current

Customer Service Representative

Mallery's Auto body and Collision
08.2024 - 11.2025

Bartender

Gin Mill
08.2023 - Current

Bartender

SteelBound
03.2023 - 09.2023

Advanced Regents Diploma -

Belfast Central School

Some College (No Degree) - Architectural And Building Technology

SUNY College of Technology At Alfred

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