Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Additional Information
Timeline
Generic

Kendra Gilbert

Cypress,TX

Summary

Motivated business professional bringing 20 years of combined experience in multiple industries. Dedicated and personable with extensive experience in managing administrative duties. Well-versed in training, educating, motivating and supporting staff members.

Overview

10
10
years of professional experience

Work History

ECommerce Business Owner

Virgo's Alchemy
06.2016 - Current
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Negotiated prices and shipping with overseas agents
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Collect and report local and state taxes
  • Consulted with customers to assess needs and propose optimal solutions.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Effectively built unique brand within niche market through social media platforms such as Instagram and YouTube.
  • Earned and maintains Star Seller Status on e-marketplace with consistent 5 Star Reviews related to Quality, Shipping, and Customer Service.

Insurance Administrator

Dr. Charles Luxenberg Family Eye Care
11.2015 - 03.2016
  • Verified patient insurance
  • Managed approximately 30 incoming calls, emails, and faxes per day from customers and other offices.
  • Collected appropriate copay amounts
  • Generated and processed referrals
  • Entered and processed daily billing
  • Researched clearinghouse discrepancies and resubmitted claims as needed
  • Proactively disclosed and discussed any possibilities of remaining balances due to unmet deductibles or uncovered services.

Officer Manager, LMT

Physician's Group LLC
06.2014 - 10.2015
  • Facilitated training of new hires
  • Performed and oversaw up to 40 daily patient intake and check-in/out procedures
  • Entered billable charges while ensuring entries for accuracy
  • Scheduled and maintained schedules for all doctors, nurses, and procedures.
  • Performed ultrasound, e-stim, and facilitated unit based therapeutic ROM exercises and Myotherapy sessions prescribed
  • Supported office staff including DC, MD, PA, and ARNP's as required
  • Worked one-on-one with diverse and special needs/population
    patients.

Education

Associate of Arts -

SPC
St. Petersburg, FL
2025

Certification For Licensure - Anatomy, Physiology, Kinesiology

Cortiva Institute
Pinellas Park, FL
2012

GED -

Cabot High School
Lonoke, AR
1996

Skills

  • Entrepreneurial personality
  • Negotiation and Persuasion
  • Driven and Determined
  • Customer Relations
  • Attention to Detail
  • Issue Resolution
  • E-commerce management
  • Product branding
  • Verbal and written communication
  • Regulatory Compliance
  • Quality Assurance
  • Customer Service

Accomplishments

  • Successfully turned a personal hobby into a small business that helped support family
  • Designed and developed a solution to a specific need within a niche industry
  • Have quickly moved from entry level positions up to management positions multiple times throughout earlier career history.

Additional Information

I possess a strong, creative, and unrelenting worth ethic that has allowed me to create ways to generate income from a small business while homeschooling my autistic son for the past 8 years. Prior to that, also caretaking my elderly father, who was a WWII 100% disabled veteran. It is now my turn to pursue goals and ambitions I've had to put on hold, such as finishing my degree and reentering the workforce. My background and experience prior to 2016 was in Alternative Healthcare as a Licensed Massage Therapist working with Physicians within fast paced medical offices. I also have years of experience in accounting roles such as AP, AR, Billing, and Collections.

Timeline

ECommerce Business Owner

Virgo's Alchemy
06.2016 - Current

Insurance Administrator

Dr. Charles Luxenberg Family Eye Care
11.2015 - 03.2016

Officer Manager, LMT

Physician's Group LLC
06.2014 - 10.2015

Associate of Arts -

SPC

Certification For Licensure - Anatomy, Physiology, Kinesiology

Cortiva Institute

GED -

Cabot High School
Kendra Gilbert