Kendra Glenn
Chicago,IL
Summary
Detail-oriented professional with extensive experience in security and customer service. Excels in multi-tasking environments while ensuring adherence to safety protocols and maintaining patient confidentiality. Proven ability to communicate effectively with diverse stakeholders, contributing to a positive and secure atmosphere.
Overview
12
12
years of professional experience
Work History
Security Officer
Harvard Protection Services
Chicago, Illinois
01.2026 - Current
- Monitoring surveillance cameras covering the lobby, exterior perimeter, loading dock and parking garage. Fire alarm control panel rechecked with no alarm system remain normal.
- Reading emails, pass down booklet to sign off on, also read the computer monitor with visitors/Check list for weekly logs.
- Assist with delivers such as fedex, ups, usps , amazon, food services, vendors and contractors and construction workers in the loading dock.
- Conducted regular patrols to identify potential security risks and hazards.
- Maintained detailed logs of daily activities and security incidents for reporting.
- Greeting building clients, employees and visitors with warm welcome.
- Lock revolving and terrace doors
- Verified photo IDs and tickets to allow guests passage.
- Conducted regular security patrols of the facility grounds, parking lots, bathrooms, stairwells while completing checkpoints and perimeter areas.
Security Guard
Inter-Con Security
Chicago, IL
10.2023 - 05.2025
- Maintained the security and safety of client property and personnel.
- Followed site-specific policies and procedures and implemented emergency response activities as appropriate.
- Ensured a positive company image by providing courteous, friendly, and efficient customer service.
- Completed detailed incident reports while ensuring compliance with safety protocols and regulations.
Security Guard
Allied Universal
Chicago, IL
05.2021 - 10.2023
- Maintained a high visibility presence to deter illegal and inappropriate actions.
- Implemented enhanced access control protocols and visitor management procedures, reducing security breaches and strengthening facility safety.
- Observed for signs of crime and disorder, took action, and reported and documented any incidents.
- Trained team members and built relationships with clients, visitors, and staff.
- Monitored and reported suspicious activities to local authorities.
Customer Service Representative
Dial America
Lisle, IL
01.2015 - 05.2019
- Handled high volume of inbound and outbound calls and delivered customer service with a positive attitude.
- Actively listened to customers, answered questions, and upsold products and services.
- Maintained a working knowledge of current products, services, and promotions.
- Resolved customer problems, mediated concerns, and escalated major issues to supervisor.
- Documented call interactions, sales, and complaints using CRM database.
- Adhered to company policies and scripts to consistently achieved call-time and quality standards.
Education
Associate of Science Degree - Healthcare Management
Ultimate Medical Academy
01-2026
Diploma -
Corliss High School
Chicago, IL01-2015
Skills
- Human Resource Management
- Organizational Improvements
- Interpersonal Professional Communications
- Business Operations
- Practice Structure, Leadership & Management
- Medical Administrative Procedures
- Healthcare Ethics
- HIPAA Compliance
- Accounting
- Payroll
- Appointment Scheduling
- Medical Terminology
- Insurance Verification
- CMS 1500
- Processing Co-Payments
- UB-04
- Medical Records Management
- Insurance Billing Procedures
- Insurance Claim Cycle
- Health Records Management
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
Timeline
Security Officer
Harvard Protection Services
01.2026 - Current
Security Guard
Inter-Con Security
10.2023 - 05.2025
Security Guard
Allied Universal
05.2021 - 10.2023
Customer Service Representative
Dial America
01.2015 - 05.2019
Associate of Science Degree - Healthcare Management
Ultimate Medical Academy
Diploma -
Corliss High School