Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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KENDRA GONZALEZ

Orlando,FL

Summary

An accomplished leader with 4+ years of experience excelling in guiding staff and overseeing daily activities. I have successfully achieved peak performance levels and stellar customer satisfaction. I have hands-on experience with office equipment and have acquired great organizational skills. I'm a student working toward a bachelor's degree in clinical psychology and seeking an opportunity to begin a career where I can learn and grow with a new team. Efficient professional in medical administrative support, known for high productivity and ability to complete tasks swiftly. Specialized skills include patient scheduling, medical billing, and records management. Excel in communication, organization, and adaptability, ensuring seamless office operations and positive patient interactions. I am a dependable employee seeking opportunities to expand my skills and contribute to the company's success. I am considered hardworking, honorable, and detail-oriented with written and verbal communication skills. I am motivated and eager to begin a new journey.

Overview

4
4
years of professional experience

Work History

Surgical Scheduler

Filutowski Eye Institute
Orlando, FL
08.2024 - Current
  • Responsible for scheduling and coordinating surgeries, procedures, and appointments for the operating room.
  • Provided assistance with post-operative follow up visits when needed.
  • Maintained detailed logs of patient information such as name, procedure type, insurance provider and estimated duration of operation.
  • Organized patient medical records and worked with insurance company representatives to obtain authorization.
  • Distributed treatment and procedural information to patients.

Team Leader

Chick-fil-A
Orlando, FL
06.2021 - 07.2024
  • Met daily business demands by coordinating team operations and logistics
  • Managed daily workload and assigned productivity goals based on customer demands
  • Resolved escalated customer concerns and complaints using a positive attitude, excellent judgment, and focused solutions.
  • Collaborated with other team leaders to achieve company goals.
  • Boosted team efficiency by optimizing task allocation and workflow.
  • Initiated innovative strategies to enhance customer satisfaction and retention.

Associate

Panera Bread
Orlando, FL
11.2020 - 02.2021
  • Contributed to successful quality control initiatives and implemented new strategies to improve employee work
  • Collaborated with the management team to implement new work procedures or policies
  • Worked with team members to accomplish tasks and meet targets
  • Coordinated orders, selected products, and prepared items for sale

Education

Clinical Psychology - Neuroscience And Cognition

Florida Gulf Coast University
05-2026

A.S Degree - Psychology

Valencia College
05.2023

High school diploma -

Olympia High School
Orlando, FL
05-2021

Skills

  • Employee development
  • Well-Organized
  • Leadership
  • Reliability
  • Adaptability
  • Customer Service Excellence
  • Patient coordination
  • Office Administration

Languages

Spanish

Accomplishments

Advent Health Clinical Research Program.

Timeline

Surgical Scheduler

Filutowski Eye Institute
08.2024 - Current

Team Leader

Chick-fil-A
06.2021 - 07.2024

Associate

Panera Bread
11.2020 - 02.2021

Clinical Psychology - Neuroscience And Cognition

Florida Gulf Coast University

A.S Degree - Psychology

Valencia College

High school diploma -

Olympia High School
KENDRA GONZALEZ