Summary
Overview
Work History
Education
Skills
Timeline
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Kendra Goodall

Carlsbad,TX

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. I have also catered several parties on my own. Doing everything from projecting time frames of prep work, providing decor and creating an estimate.

Overview

26
26
years of professional experience

Work History

Supervisor

SMG_ Premier Foods
06.2010 - Current
  • Monitored business levels and realigned team positions to provide optimal coverage for customer demands
  • Organized hiring events with Restaurant Operations Supervisor, set-up to conduct interviews to hire about 40 new servers and food runners for the racing season
  • Ensured proper cleanliness and safety was maintained in all areas of bar and front of house
  • Ordered supplies based on historical needs and projected business levels by accounting for special events
  • Handled escalated customer complaints to provide full resolutions and promote loyalty
  • Scheduled and directed 30-40 staff members in daily work assignments to maximize productivity
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience
  • Promoted increases in sales with employee incentives and training
  • Managed accounts payable, accounts receivable and payroll
  • Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency

Restaurant Manager

Rocking Baja Lobster
12.2019 - 04.2021
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Reconciled cash and credit card transactions to maintain accurate records daily.
  • Oversaw front of house and back of house personnel to maintain adequate staffing and minimize overtime.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Learned all details of the restaurant to step into any position when staff was not available- host, bartend, server and chef.

Catering Manager

Carriage Trade Catering
09.2010 - 07.2012
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty
  • Supervised serving, bartending and cleaning staff for high -end clientele to provide excellent service and exceed their expectations
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
  • Created Front of house and back of the house stations for optimal service and clean-up
  • Handled catering scheduling, ordered food and planned events.

Teacher

St James Academy
01.1998 - 06.2006

Server

Tomiko's
01.1998 - 09.2004

Catering Captain

Culinary Concepts
01.1999 - 06.2003

Education

Bachelor of Arts - Education

National University
La Jolla, CA

Skills

  • Superior organization skills
  • Detail-oriented
  • Effective team leader
  • Staff training and development
  • Excellent multi-tasker
  • Resolution-oriented
  • Strong Communication Skills
  • Employee Scheduling
  • Staff Management
  • Business Development
  • Process Improvement
  • Strategic Planning
  • Inventory Control
  • Operations Management
  • Professional Cooking & Baking
  • Accounting

Timeline

Restaurant Manager

Rocking Baja Lobster
12.2019 - 04.2021

Catering Manager

Carriage Trade Catering
09.2010 - 07.2012

Supervisor

SMG_ Premier Foods
06.2010 - Current

Catering Captain

Culinary Concepts
01.1999 - 06.2003

Teacher

St James Academy
01.1998 - 06.2006

Server

Tomiko's
01.1998 - 09.2004

Bachelor of Arts - Education

National University

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Kendra Goodall