Kendra Gooding
Brooklyn
Summary
Knowledgeable and dedicated customer service professional with extensive experience in taxi & limousine industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
Work History
Clinical Support Service Assistant
Northwell Health
07.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Prepared reports for management review, allowing for informed decision-making based on accurate data analysis.
- Maintained the cleanliness and functionality of office spaces through regular maintenance checks and proactive problem-solving efforts.
- Provided exceptional administrative support, handling day-to-day tasks such as scheduling appointments and managing correspondence.
- Upheld strict confidentiality standards when dealing with sensitive information, protecting both company interests and client privacy rights.
- Served as a reliable point of contact for clients, addressing their inquiries and concerns promptly to maintain positive relationships.
- Oversaw travel arrangements for executives, meticulously organizing itineraries to ensure hassle-free trips while adhering to budget constraints.
- Improved client relationships by consistently delivering professional and courteous service while addressing their needs efficiently.
Environmental Services Attendant
Northwell Health Hospital
08.2021 - Current
- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items
- Removed hazardous and medical waste from exam rooms, treatment rooms and surgery suites to minimize risks to patients and medical personnel
- Kept building entryway glass clean and polished for professional presentation
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances
- Engaged with guests on room requirements and amenities to promote overall satisfaction
- Interacted with hospital staff, patients and families to demonstrate good customer service techniques
- Moved chairs, desks and beds around rooms to clean behind and underneath furniture
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards
Drivers Manager
Elite Limousine Plus
06.2000 - 03.2020
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
- Uphold high standards of professionalism and discretion when working with high-value clients
- Checked in with dispatch service and updated with current location
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Recruited, hired, trained and supervised staff of 400 drivers and implemented mentoring program that offered positive employee engagement
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch
Education
High School Diploma -
Oneonta Job Corps
Oneonta, NY06.1994
Skills
- Vehicle inspections
- Customer Complaint Resolution
- Scheduling
- Invoice Processing
Timeline
Clinical Support Service Assistant
Northwell Health
07.2024 - Current
Environmental Services Attendant
Northwell Health Hospital
08.2021 - Current
Drivers Manager
Elite Limousine Plus
06.2000 - 03.2020
High School Diploma -
Oneonta Job Corps
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