Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kendra Graham

Mesa,AZ

Summary

Experienced in processing claims in high-volume environments. Successful at managing complete claims process with minimal direction. .

Overview

18
18
years of professional experience

Work History

Claims Professional

Travelers Insurance
04.2022 - Current
  • Investigate coverage and liability for Turo claims
  • Review estimates and issue payments in accordance with policy contract
  • Evaluate claims for subrogation potential and make referrals to subrogation team
  • Serve as a mentor for other members of the team

Associate Recruiter

Carvana
07.2021 - 04.2022
  • Source candidates using online resources such as Indeed and ZipRecruiter
  • Complete resume reviews to determine if qualifications met
  • Interview candidates and move them forward for final interview with hiring manager

PIP/MPC Claim Specialist

State Farm Auto Insurance
10.2016 - 07.2021
  • Investigate coverage as it relates to first party injury claims and review medical documentation prior to payment
  • Review bills and medical documentation to determine relatedness to loss
  • Investigate coverage and policy issues and make recommendations to management on whether coverage should be extended
  • In previous role, reviewed claims for damage to property to determine best course of action and attempt settlement
  • Handled Theft and Fire claims in previous Property Complex Tier2 role

Bodily Injury Adjuster

USAA Auto Insurance
02.2014 - 09.2016
  • Investigated liability by obtaining recorded statements from all parties and reviewed available evidence
  • Reviewed vehicle and property damage estimates to settle claims
  • Evaluated injury claims and attempted settlement with unrepresented injured party or attorney
  • Reviewed policy to confirm coverage and investigated policy endorsements that were applicable

Account Processor

Vanguard Mutual Funds
09.2013 - 02.2014
  • Reviewed account applications for accuracy
  • Processed investments for existing clients and established new account for individual, college savings and retirement accounts
  • Assisted clients by troubleshooting issues experienced with the website and by guiding them to needed information online

Senior Client Service Specialist

The Capital Group Mutual Funds
01.2007 - 04.2012
  • Identify clients’ needs and communicate requirements to transact on accounts
  • Educate clients on guidelines and laws related to requests involving transfers due to divorce, death and change of ownership
  • Consult with compliance to identify if company guidelines are being met prior to processing redemptions
  • Complete quality assurance monitoring of junior associates processing and calls
  • Educate customers and peers on use of company website to transact on accounts

Education

Bachelor of Applied Science - Business Management

Wayland Baptist University
04.2013

Skills

  • Over 10 years of insurance & customer service experience
  • Previously held Series6 & Series63
  • 2 years of prior management experience
  • Excellent Written & Oral communication skills
  • Proficient in all Microsoft Products

References

References available upon request

Timeline

Claims Professional

Travelers Insurance
04.2022 - Current

Associate Recruiter

Carvana
07.2021 - 04.2022

PIP/MPC Claim Specialist

State Farm Auto Insurance
10.2016 - 07.2021

Bodily Injury Adjuster

USAA Auto Insurance
02.2014 - 09.2016

Account Processor

Vanguard Mutual Funds
09.2013 - 02.2014

Senior Client Service Specialist

The Capital Group Mutual Funds
01.2007 - 04.2012

Bachelor of Applied Science - Business Management

Wayland Baptist University
Kendra Graham