Kendra Grant
Macon,GA
Summary
Experienced warehouse and customer service professional with a 8-year track record in leading high-performing teams and delivering innovative projects across various industries. Vast knowledge of warehouse stock, store and ship principles. Provided support to logistics material lead in preparing logistics documentation to establish the range and depth of spare assets. Material handling equipment certified. Expert in cross-functional collaboration, process improvement, and operations management. Highly driven to achieve technical excellence and business goals. Complete working knowledge of Network and Internet Protocols, Microsoft Applications to include TEAMS, Outlook, Access, Excel, PowerPoint and Word. Has working knowledge of shipping interface systems to include, Freight Information System (FIS).
Overview
13
13
years of professional experience
Work History
Transport Service
Uber Technologies
07.2019 - Current
- Communicated effectively with passengers, providing transportation to and from their desired destinations to ensure a superior customer experience
- Ensured vehicles were maintained in clean and excellent condition while delivering top-notch customer service and resolving any issues promptly
- Loaded and unloaded vehicles, identified the most efficient routes, and demonstrated composure in high-pressure situations
- Followed GPS directions accurately, calculated fares correctly, and completed necessary administrative tasks efficiently
- Attended and maintained a flawless 5-star Uber rider rating
Export Documentation Specialist
Hapag-Lloyd
09.2021 - 01.2023
- Processed various export documents for ocean vessel freight, ensuring team met annual cargo clearance goals from FY21 - FY23
- Collaborated with various internal and external stakeholders to ensure cargo clearance for all loads, including communication with hazardous materials teams and customs offices in various regions; South America, Central America, Africa, Caribbean, Europe, Asia
- Managed customer accounts and addressed concerns regarding shipments by conducting track-trace services on cargo location, shipment delays, and planned arrival dates
- Drafted and conducted QA reviews on export-related documents e.g., Bill of Lading required prior to proper release of all cargo
- Over 1,000 twenty-foot equivalent unit (TEUs) cleared customs per month
- Managed detention and demurrage fees and handled abandoned cargo
Warehouse Associate
Variety Wholesale
08.2021 - 09.2021
- Conducted weekly inventory checks to capture shipment unit quantities and recorded all inventory data into the database
- Processed, packaged, and loaded 500 daily shipments, including containers and pallets up to 50 lbs, using special-purpose equipment e.g., forklift, pallet jack to meet production targets
- Provided asset allocation and reporting resources needed to meet aggressive material cost and schedule
- Coordinated with commercial transportation vendors for shipping assets between developing, storage and installation sites
- Identified safety hazards and promptly reported them to management
- Acted as shift team lead and trained new employees
Senior Advisor
CONCENTRIX
05.2015 - 04.2019
- Provided superior customer service, support, and technical assistance to more than 1, 000 customers per shift, including account support, billing, and Technical Assistance
- Worked on the Help Desk, diagnosing, troubleshooting, and resolving client issues related to hardware maintenance, installations, and upgrades
- Created and detailed escalation tickets, routing them to the appropriate site engineering departments
- Maintained communication with dispatch regarding customer repairs and tracking
- Utilized various tools such as Bomgar, Cisco VPN, Adobe, and Safeview to effectively troubleshoot customer contact issues
- Mentored and coached senior advisors, promoting professional growth and technical expertise within the team
- Managed complex projects, ensuring on-time delivery and high-quality outcomes
- Established strong cross-functional partnerships with product management, data science, security, and engineering teams to drive successful customer efficiency
CNA
BETTER LIFE HOME CARE SERVICES
08.2011 - 05.2016
- Transported patients to medical appointments and for daily errands
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar, and heart rate
- Maintained accurate and timely patient records, updating the healthcare team on patient status
- Provided patient and family education on optimal treatment procedures
- Assisted with daily living needs, such as bathing, dressing, toileting, and exercising
- Monitored and observed patients, recording changes in condition and reactions to medications and treatments
- Performed basic treatments, including passive range of motion, dressing changes, skincare, thermal applications, and glucose testing
Education
High School Diploma -
Georgia Piedmont Technical College
Clarkston, GA06-2018
Skills
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- Queue Management
- Managed Services
- Support Documentation
- Multitasking
- General Administration
- Conflict Resolution
- Confidentiality
- CRM Software
- Service-Level Agreements (SLA)
- Professional Communication
- Prior Authorization
- Computer Skills
- Conduct Research
- Microsoft Office
- Support Service
- Volume Production
- Investigation
- Resolve Issues
- Sense Of Urgency
- Analytical Skills
- Attention To Detail
- Product Knowledge
- Time Management
- Business Judgment
- Verbal and Written Communication Skills
- Policy analysis
- Data Analytics
- Relationship building and management
- Organizational development
Timeline
Export Documentation Specialist
Hapag-Lloyd
09.2021 - 01.2023
Warehouse Associate
Variety Wholesale
08.2021 - 09.2021
Transport Service
Uber Technologies
07.2019 - Current
Senior Advisor
CONCENTRIX
05.2015 - 04.2019
CNA
BETTER LIFE HOME CARE SERVICES
08.2011 - 05.2016
High School Diploma -
Georgia Piedmont Technical College
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