Kendra Gray
Alfredo's Home Care and Repair
Albuquerque,N.M.
31
Years of experience
To work for a public or private company where I can experience daily challenges and function as a team player, helping patrons to further understand and discover the benefits of all services offered.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
Office Assistantant/Laborer
4 Years 3 Months- Assisted in site preparation by clearing debris and organizing materials.
- Collaborated with team members to meet project deadlines consistently.
- Set appointments and timeline expectations with customers as well as follow up for any changes.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Enhanced project timelines by collaborating effectively with team members on various tasks.
- Used variety of hand and power tools to complete tasks.
CSR1 Retail support line
7 Years 7 Months- Working with dealers and the public to provide accurate and one call resolution while maintaining customer satisfaction and loyalty. Using the community and strategic thinking to solve issues and meet department productivity and quality standards. Participated (currently still am) in the offline jump back up project and support to customer relations in a variety of projects. Transferred into a position that required every aspect of phone work. Retention, financial care, sales, troubleshooting. As well as providing information on accounts, plans and phones.
Deli Clerk
1 Year- Cashier, food prep, cleaning, closing operations, and basic restaurant duties are all involved.
Circulation Specialist
2 Years- Management of circulation, processing and cataloging of new books, magazines and periodicals, setting up and maintaining displays, managing interlibrary loans through swift programs, helping with children’s programs, helping supervising volunteers, editing and maintaining collections, weeding books, and helping patrons on all aspects of computer usage from word processing to internet searches. Using Sirsi Dynix Horizon, Net library, E-audio books, Ebsco, Colorado Virtual library, America’s Newspapers, and Science online are some of the search systems used.
- Since Dolores is a smaller library we were big multi-taskers sharing of all duties including meeting room scheduling and all aspects of building maintenance to librarian and circulation duties.
Consumer Service Rep II
2 Years- Delivered a high level customer service experience; by identifying appropriate products to customers needs, performing account maintenance, alternative bank resources, researching and resolving issues while maintaining all statistics at a meet or exceed level. Received a higher achievement award being in the top 5% of the company for performance 2005.
Assistant Manager
2 Years- Assisting patrons, training employees, helping to hire employees, shipping & receiving (UPS, FEDEX, United States Postal Services), completing copy jobs which include binding, collating, and color creation, word processing services, fax services, sorting mail and maintaining mailbox services as well as packing materials.
Senior Library Specialist
6 Years- Helping to interview and hire pages, supervising clerks and pages in the circulation of books, magazines and other reference materials, scheduling work hours and answering reference questions finding materials, ordering supplies, and maintaining computer files were daily duties as well as checking in and out of books, materials, and mail, issuing library cards, general office duties, preparing materials to be circulated and assisting patrons with self-checkout machines using INNOPAC systems. Shelving books, shelf reading, and keeping library organized were some of the numerous duties fulfilled on a daily basis.
- - 1995 Put in practice the free magazine cart at Libraries in the Rio Grande Valley Library System.
- - 1996 Worked in the city warehouse to organize incoming books for opening day at West Gate and Cherry Hill branches.
Education
Associates Degree - Metals Technology
Certificate - Machine Tool Technology
Certificate - Introduction to Auto Cad
Certificate for completion
Excel 2000- level 1
Various courses completed
Various courses
Diploma
Skills
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Excellent communication
Problem resolution
Decision-making
Calm under pressure
QUALIFICATIONS
I am a well-focused, highly organized, self-motivated employee offering over 18 years of customer service as well as 8 years of progressive library experience. Demonstrating capabilities in problem solving and leadership skills. I have the ability to work well with peers and under conditions of increased pressure to quickly resolve crises and meet time lines with calmness and efficiency.
Timeline
Office Assistantant/Laborer
Alfredo's Home Care and Repair
02.2022 - 05.2026Read More
CSR1 Retail support line
T-Mobile
12.2012 - 07.2020Read More
Deli Clerk
Nixon’s Deli
01.2009 - 01.2010Read More
Circulation Specialist
Dolores Public Library
01.2007 - 01.2009Read More
Consumer Service Rep II
Bank of America
01.2003 - 01.2005Read More
Assistant Manager
The UPS Store
01.2001 - 01.2003Read More
Senior Library Specialist
Rio Grande Valley Library System & Westaff
01.1995 - 01.2001Read More
Valley High school
Diploma
Read More
New Mexico Institute of Mining and Technology
Read More
Albuquerque T.V.I.
Read More
New Horizons Learning center
Read More
San Juan Basin Tech college
Certificate from Introduction to Auto Cad
Read More
CNM
Certificate from Machine Tool Technology
Read More
CNM
Associates Degree from Metals Technology
Read More