Hi, I’m
Kendra Green
Coeburn,VA
It is never too late to be what you might have been.
George Eliot
Summary
Reliable and upbeat. Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
years of professional experience
Work History
Marshalls TJX Companies
Associate
11.2019 - 03.2020
Job overview
- Worked varied hours to meet seasonal and business needs.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Big Boys Pizza
Food Delivery Driver
01.2009 - 08.2019
Job overview
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Developed and maintained professional relations between customer, store personnel, and company.
- Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
- Maintained positive relationships with customers to promote continued business opportunities.
- Processed payments, made change, and provided receipts.
Rite Aid
Cashier
01.2004 - 01.2007
Job overview
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
SYKES
Customer Service Technician
01.2004 - 04.2004
Job overview
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Developed and updated databases to handle customer data.
Frosty Bossie
Cashier
03.2000 - 01.2004
Job overview
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Provided correct change to customers while following cash handling policies and procedures.
- Inventoried par stock levels in coolers and racks.
- Replaced CO2 tanks and soda syrups when depleted.
- Operated and sanitized kitchen and food preparation equipment.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Built relationships with customers to encourage repeat business.
Education
Mountain Empire Community CollegeBig Stone Gap, VA
No Degree from General Studies
11.2003
Coeburn High SchoolCoeburn, VA
High School Diploma
05.2002
Skills
- Computer Skills
- Complex Problem-Solving
- Flexible Schedule
- Customer Interaction
- Record and File Management
- Strategy Development
- Attention to Detail
- Work Planning and Prioritization
- Customer Service
- Oral Communication
- Courteous and Professional
- Customer Engagement
- Project Reporting
- Customer Relationship Management (CRM)
- Time Management
- Issue Resolution
- MS Office
- Decision-Making
- Goal setting
- Conflict resolution
- Data analysis
- Analytical thinking
- Adaptability
- Critical thinking
- Data Entry
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Associate
Marshalls TJX Companies
11.2019 - 03.2020
Food Delivery Driver
Big Boys Pizza
01.2009 - 08.2019
Cashier
Rite Aid
01.2004 - 01.2007
Customer Service Technician
SYKES
01.2004 - 04.2004
Cashier
Frosty Bossie
03.2000 - 01.2004
Mountain Empire Community College
No Degree from General Studies
Coeburn High School
High School Diploma
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