Sylvain Fanga
Summary
Highly motivated with over 15 years of experience in risk management, with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
Audit Manager
First Cash Financial Services
01.2018 - Current
- Oversee 100 First Cash stores, and manage a team of auditors.
- Provide guidance to auditors regarding technical issues encountered during the course of their work.
- Maintain, and create flexible work schedules to ensure timely completion of projects.
- Oversee audits completed by staff through expert guidance, training and mentoring.
- Conduct physical inventories of products and materials, ensuring accuracy and completeness of the count.
- Develop audit programs to assess the effectiveness of processes within the organization.
- Conduct risk-based audits to evaluate internal controls, compliance with laws and regulations, and accuracy of financial statements.
- Ensure that all audit activities were conducted in accordance with professional standards.
Auditor
First Cash Financial Services
Fort Worth, TX
01.2008 - 01.2010
- Completed inventory and auditing procedures that help ensure accurate reporting and control of store asset balances.
- Ensured timely completion of all assigned tasks within set deadlines.
- Drafted reports summarizing audit results while highlighting any irregularities or inconsistencies found during the process.
- Interacted regularly with clients to discuss audit progress, findings, and recommendations.
- Maintained open communication with external auditors regarding coordination of audits.
- Participated in special projects related to due diligence investigations as required.
- Conducted risk assessments to identify potential areas of fraud or non-compliance.
Assistant Store Manager
Checkers Fast Food
Berwyn Heights
02.2006 - 02.2007
- Managed the day-to-day operations of the store, including customer service, payroll, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Delegated work to staff, setting priorities and goals.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Coached and developed store associates through formal and informal interactions.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Assistant Manager
XtraMart
Upper Marlboro
06.2004 - 11.2005
- Supervised and assigned tasks to maintain store organization and productivity
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided customer service to clients when approached with concerns
- Supervised and assigned tasks to maintain store organization and productivity
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Sales Associate
Rite Aide Pharmacy
Riverdale
11.2003 - 06.2004
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale systems.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions and offered product advice.
- Successfully managed high volume sales.
Education
H.S. Diploma -
Bladensburg Senior High School
12.2002
Skills
- Proficient in Microsoft Office
- Audit management & facilitation
- Performance Improvement
- Regulatory Compliance
- Data Analytics
- Employee Development
- Risk Assessment
Awards
- Certified Food Service Manager (07/01/06)
- Employee of the Month Award (XtraMart) (06/01/05)
Languages
French
Native/ Bilingual
English
Native/ Bilingual
Timeline
Audit Manager
First Cash Financial Services
01.2018 - Current
Auditor
First Cash Financial Services
01.2008 - 01.2010
Assistant Store Manager
Checkers Fast Food
02.2006 - 02.2007
Assistant Manager
XtraMart
06.2004 - 11.2005
Sales Associate
Rite Aide Pharmacy
11.2003 - 06.2004
H.S. Diploma -
Bladensburg Senior High School
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