Kendra Grove
Overland Park,KS
Summary
Revenue Cycle Manager offering over 20 years of experience in creating and distributing financial reports while reducing A/R. A true team player and effective collaborator known for streamlining processes that maximize administrative productivity. Offering exceptional talents in analyzing financial data creating positive solutions to reduce A/R and maximize revenue.
Overview
9
9
years of professional experience
Work History
Revenue Cycle Manager
PlayAbilities, For Sensational Kids
Overland Park , KS
05.2023 - Current
- Developed strategies to reduce denials, improve accounts receivable, and enhance revenue cycle performance.
- Generated reports detailing key metrics such as days in accounts receivable, denial rate, and MTD/YTD Collections.
- Maintained oversight of all billing operations including charge entry, payment posting, collections and appeals.
- Performed data analysis to identify trends in denials or rejections from payers and develop strategies for resolution.
- Assisted with implementation of electronic health record system upgrades designed to optimize revenue cycle activities.
- Oversaw complete lifecycle of revenue operations.
Revenue Cycle Manager
Minds Matter LLC
Overland Park, KS
12.2018 - 05.2023
- Participated in revenue cycle improvement processes, working to maximize profitability and increase revenue while reducing A/R over 80%
- Developed improved standard operating procedures to increase billing accuracy while increasing our claims filed by 76% and increasing our collections by 99% over three years, after implementing new billing software.
- Worked with multiple clearinghouses including but not limited to Change, Availity, E-Provider solutions, Worked with various EMR Billing platforms.
- Identified and corrected payment issues involving patients or third-party payers such as UHC, Sunflower, and Aetna managing monthly calls to prevent future denial trends.
Accounts Receivable Manager
Physicians Business Network
Overland Park, KS
09.2017 - 12.2018
- Managed AP and AR operations, coordinating staff workflows and reviewing completed work to reduce errors.
- Managed relationships with Clients, Physicians and auditors.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Maximized efficiency, reduced delinquency and increased accuracy of billing department.
- Fostered positive employee relationships through communication, training and development coaching.
Business Office Manager
Cottonwood Springs Hospital
Olathe, KS
09.2015 - 09.2017
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Oversaw departments and staffing coverage to facilitate day-to-day operations of business office.
- Evaluated office processes to report opportunities for improvement to leadership.
- Liaised with leadership to oversee and execute financial, budget and contractual matters.
Education
Some College (No Degree) - General
Johnson County Community College
Overland Park, KSSkills
- Revenue cycle process improvements
- Insurance collaboration
- Medical billing
- Senior management updates
- Accounts receivable
- Client relationship management
Timeline
Revenue Cycle Manager
PlayAbilities, For Sensational Kids
05.2023 - Current
Revenue Cycle Manager
Minds Matter LLC
12.2018 - 05.2023
Accounts Receivable Manager
Physicians Business Network
09.2017 - 12.2018
Business Office Manager
Cottonwood Springs Hospital
09.2015 - 09.2017
Some College (No Degree) - General
Johnson County Community College
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