Kendra Guerrero
Tucson,AZ
Summary
Experienced server with a strong work ethic, providing top-notch service to guests in fast paced environments while prioritizing customer satisfaction. Utilizes excellent communication skills to foster relationships with customers and team members to create a welcoming atmosphere. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Proven expertise in upselling and order management, coupled with exceptional multitasking abilities, ensures a seamless experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bilingual Customer Service Representative
Valor Global
04.2024 - 06.2024
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Resolved customer complaints effectively, enhancing overall with team members to streamline processes, improving response times for customer
- Contributed to a reduction in customer complaints by quickly identifying and addressing root causes of dissatisfaction.
- Contributed to a positive work environment by fostering collaboration and open communication among diverse team members.
- Supported company growth by consistently meeting or exceeding performance metrics for call handling, first contact resolution, and customer satisfaction
- Provided language translation services for customer service inquiries.
- Developed strong relationships with clients by offering personalized assistance tailored to their individual needs and preferences.
Bartender/Server
Gadsden Hotel
01.2023 - 05.2023
- Prepared and served a variety of beverages in high-pressure environment.
- Maintained cleanliness and organization of bar area, ensuring adherence to health standards.
- Assisted customers with menu selections, enhancing overall dining experience.
- Processed transactions accurately using POS systems for efficient customer service.
- Collaborated with kitchen staff to ensure timely delivery of food and drink orders.
- Engaged with patrons to build rapport and foster repeat business opportunities.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server
Las Brasas Mexican Restaurant
09.2021 - 11.2022
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Managed multiple tables efficiently, prioritizing tasks during peak hours for optimal service.
- Processed transactions accurately using point-of-sale system, ensuring smooth payment experiences for guests.
- Recommended menu items based on customer preferences, contributing to increased guest satisfaction.
- Adapted quickly to changing situations, demonstrating flexibility in high-pressure environments while serving guests effectively.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Makeup Artist
Self Employed
01.2018 - 12.2020
- Advised clients on skin care routines, product selection, and techniques for maintaining makeup throughout the day.
- Stayed updated on industry trends and techniques to provide innovative services and recommendations to clients.
- Established strong client relationships through exceptional service, resulting in repeat business and referrals.
- Streamlined appointment scheduling using digital platforms, improving time management and client satisfaction rates.
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Established rapport with clients by attentively listening to their needs and preferences, cultivating repeat business.
Spanish Interpreter
CyraCom
05.2017 - 08.2017
- Facilitated real-time communication between Spanish-speaking clients and service providers.
- Translated technical documents, ensuring accuracy and cultural relevance for diverse audiences.
- Conducted consecutive interpretation during meetings, enhancing understanding and collaboration among participants.
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
- Maintained message content, tone, and emotion as closely as possible.
Server/Bartender
Jet Rock
11.2011 - 05.2015
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
No Degree - Allied Health
Cochise College
Douglas, Arizona, AZ12-2028
Skills
- Fluent bilingualism
- Strong work ethic
- Exceptional customer service
- Tableside etiquette
- Multitasking and organization
- Point of sale (POS) system operations
- Positive guest interactions
- Problem-solving
- Excellent communication
- Customer service expertise
- Payment processing
- Service-oriented mindset
Certification
- Previous Certification for Title 4 Alcohol Training, - StateFoodSafety
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bilingual Customer Service Representative
Valor Global
04.2024 - 06.2024
Bartender/Server
Gadsden Hotel
01.2023 - 05.2023
Server
Las Brasas Mexican Restaurant
09.2021 - 11.2022
Makeup Artist
Self Employed
01.2018 - 12.2020
Spanish Interpreter
CyraCom
05.2017 - 08.2017
Server/Bartender
Jet Rock
11.2011 - 05.2015
No Degree - Allied Health
Cochise College