Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kendra Hale

Jeffersonville

Summary

Dynamic Optometric Technician with expertise at D'Sol Optical in insurance billing and patient recordkeeping. Renowned for enhancing patient satisfaction through exceptional customer service and meticulous attention to detail. Adept at appointment scheduling and fostering teamwork, resulting in streamlined office operations and improved patient flow.

Overview

12
12
years of professional experience

Work History

Optometric Technician/Front Desk Manager

D'Sol Optical
10.2017 - Current
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
  • Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Streamlined administrative processes by accurately maintaining patient records and insurance information.
  • Acquainted patients with procedures and explained purpose of testing to establish consent.
  • Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback for continuous improvement.
  • Increased overall efficiency within the practice by assisting in inventory management and ordering supplies as needed.
  • Enhanced patient satisfaction by managing appointment scheduling and ensuring efficient office flow.
  • Minimized errors in prescription processing through meticulous data entry practices when working with electronic health records.
  • Streamlined processing of insurance claims, ensuring timely and accurate billing.
  • Enhanced patient understanding and compliance with treatment regimens through clear and empathetic communication.
  • Maintained meticulous records of patient prescriptions and follow-up visits, ensuring continuity of care.
  • Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
  • Streamlined check-in and check-out processes for a smoother patient experience.
  • Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Established strong rapport with returning patients while building new connections with first-time patients.
  • Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed patients upon arrival.
  • Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with patients, and updated their records.
  • Kept reception area clean and neat to give patients positive first impression.
  • Resolved patients problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in patients.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.

Optometric Technician

Visonworks
04.2014 - 10.2017
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Improved patient care by conducting comprehensive visual pre-testing procedures.

Retail Sales Lead

Bath and Body Works, Limited Brands
04.2013 - 04.2015
  • Established rapport with customers, fostering a welcoming environment that encouraged repeat business.
  • Resolved customer complaints professionally, working to find satisfactory solutions that protected both client interests and company policies.
  • Implemented loss prevention strategies to minimize shrinkage and safeguard store profits.
  • Analyzed sales data to identify opportunities for growth and made recommendations to management on potential strategies for improvement.
  • Utilized point-of-sale systems effectively for efficient transaction processing; trained new hires on proper usage ensuring quick adaptation.
  • Maintained store cleanliness and organization, ensuring a pleasant shopping experience for all customers.
  • Promoted upselling opportunities by educating staff on current promotions and incentives designed to drive sales growth.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.

Education

Bachelor of Arts - English Language And Literature

Indiana University, Southeast
New Albany, IN
01-2028

High School Diploma -

Barren County High School
Glasgow, KY
06-2011

Skills

  • Appointment scheduling
  • Insurance billing, processing, and pre-authorizations
  • Payment collection
  • Patient recordkeeping
  • Teamwork
  • Customer service
  • Problem-solving
  • Attention to detail
  • Reliability
  • Organizational skills
  • Professionalism
  • Time management abilities

Languages

English
Native or Bilingual

Timeline

Optometric Technician/Front Desk Manager

D'Sol Optical
10.2017 - Current

Optometric Technician

Visonworks
04.2014 - 10.2017

Retail Sales Lead

Bath and Body Works, Limited Brands
04.2013 - 04.2015

Bachelor of Arts - English Language And Literature

Indiana University, Southeast

High School Diploma -

Barren County High School

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Kendra Hale