Kendra Hale
Jeffersonville
Summary
Front Desk Manager with extensive experience overseeing daily operations in a bustling eye doctor's office. Successfully streamline the front desk ensuring check-in and check-out process goes smoothly, by verifying patients insurance before appointments. Additionally, ensuring the doctor stays on time with exams, patients are billed appropriately, and insurance is billed in a timely manner. Skilled in managing a front desk team and resolving issues quickly and effectively. Bringing a commitment to enhancing overall patient experiences and driving loyalty.
Overview
13
13
years of professional experience
Work History
Optometric Technician/Front Desk Office Manager
D'Sol Optical
10.2017 - Current
- Oversee all daily front desk operations, managing myself and two other associates to ensure a seamless patient experience.
- Implemented a training system for both front desk receptionists and back-of-house technicians.
- Ensure patients are properly billed out, and that the insurance was verified before their appointment.
- Resolve all insurance-related issues in a timely manner.
- Submit patients' exams, glasses, and contact lenses to insurance.
- Order glasses and/or contact lenses in a timely manner, and keep up with all possible back orders or issues with arrival times.
- Managed patient records using electronic health record systems for accuracy and compliance.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
Optometric Technician
Visonworks
04.2014 - 10.2017
- Input patient information and exam findings into the electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties, including phone reception, appointment scheduling, and payment processing.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Verified patients' insurance before their appointments.
- Ordered patients' contact lenses in a quick and timely manner.
- Check in all contact lenses and glasses, ensuring they were ordered/made correctly.
Retail Sales Lead
Bath and Body Works, Limited Brands
04.2013 - 04.2015
- Resolved customer complaints professionally, working to find satisfactory solutions that protected both client interests and company policies.
- Maintained store cleanliness and organization, ensuring a pleasant shopping experience for all customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Greeted all customers cheerfully, and asked open-ended questions to ascertain their needs.
- Engaged in a friendly conversation with the customer to better uncover individual needs.
- Listened to customers' needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Education
High School Diploma -
Barren County High School
Glasgow, KY06-2011
Skills
- Insurance Specialist
- Patient recordkeeping
- Teamwork
- Customer service
- Attention to detail
- Reliability
Languages
English
Native or Bilingual
Timeline
Optometric Technician/Front Desk Office Manager
D'Sol Optical
10.2017 - Current
Optometric Technician
Visonworks
04.2014 - 10.2017
Retail Sales Lead
Bath and Body Works, Limited Brands
04.2013 - 04.2015
High School Diploma -
Barren County High School