Kendra Hamilton

As a Floor Supervisor at IntouchCX, I've harnessed my High School education and a suite of technical certifications to elevate our customer support operations. Our team's dedication to optimizing communication processes led to a noticeable 15% uptick in customer retention.

Simultaneously, my role at TELUS International has allowed me to deepen my proficiency in search evaluation, shaping the digital landscape by ensuring the relevance and quality of search engine results. This dual expertise underscores my commitment to enhancing user experience in the technology sector.

Offering strong interpersonal skills and genuine interest in exceeding customer expectations, ready to learn and develop in fast-paced call center environment. Contributes proactive approach and willingness to adapt to new challenges, bringing solid communication and organizational skills. Ready to use and develop problem-solving abilities and attention to detail in Customer Service Call Center Agent role.

Technical support professional committed to delivering high-quality assistance. Skilled in resolving technical issues and enhancing customer experiences. Known for strong collaboration and adaptability in dynamic environments, ensuring reliable support and seamless operations.

• Trained and led technical support teams of more than 15 support specialists.
• Resolved product issue through consumer testing.
• Supervised team of 15 staff members.

• Customer Focus & Orientation, Proficient, 01/01/22
• Supervisory Skills: Motivating & Assessing Employees, Familiar, 01/01/22
• Sales Skills, Proficient, 02/01/22
• Customer Service, Proficient, 02/01/22
• Administrative Assistant/Receptionist, Completed, 02/01/22
• Case Management & Social Work, Proficient, 02/01/22
• Call Center Customer Service, Proficient, 02/01/22
• Project Timeline Management, Proficient, 02/01/22