Ana Velez
New York
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
8
8
years of professional experience
Work History
Sales Advisor
H&M
Manhattan
09.2021 - Current
- Maintained a visually appealing sales floor and organized merchandise displays.
- Assisted customers with product selection and styling advice.
- Managed inventory by restocking shelves and tracking product availability.
- Provided customers with information on products and services available.
- Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Collaborated with team members to enhance customer service experience.
- Engaged with customers to understand their needs and preferences.
Sales Associate
DSW Shoes
Manhattan
06.2017 - 07.2020
- Assisted customers in selecting footwear and accessories to enhance their shopping experience.
- Processed sales transactions efficiently using point-of-sale systems.
- Maintained visual merchandising standards to showcase products attractively.
- Resolved customer inquiries and concerns with professionalism and care.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Restocked merchandise on the sales floor to keep inventory organized and accessible.
- Educated customers about promotional offers and loyalty programs available in-store.
- Participated in team meetings to discuss product knowledge and sales strategies.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Answered incoming telephone calls to provide store, products and services information.
- Handled customer complaints in a professional manner.
Education
Associate of Science - Human Services
Monroe College
Bronx, NY06-2026
Skills
- Product demonstration
- Coaching and mentoring
- Product knowledge
- Multitasking
- Customer experience enhancement
- Product and service sales
- Product merchandising
- Time management
- Product management and pricing
- Customer relationship building
- Problem solving
Languages
English
Full Professional
Spanish
Professional
References
References available upon request.
Timeline
Sales Advisor
H&M
09.2021 - Current
Sales Associate
DSW Shoes
06.2017 - 07.2020
Associate of Science - Human Services
Monroe College
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