Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kendra Haugh

Falling Waters

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

32
32
years of professional experience

Work History

Receiving Manager/ Merchandiser

Family Farm and Home
03.2023 - Current
  • Supervising Receiving Staff: Lead and manage team assign tasks, and provide training to ensure efficient operation of freight process.
  • Incoming Shipment Inspection: Verify the quantity and quality of all incoming deliveries against purchase orders and packing slips, identifying and reporting any discrepancies or damages.
  • Inventory Management: Maintain accurate inventory records by updating stock levels with received items and managing stock rotation.
  • Vendor Communication: Coordinate with suppliers regarding delivery schedules, addressing any issues with shipments, and resolving discrepancies.
  • Quality Control: Implement quality checks on incoming goods to ensure they meet company standards and specifications.
  • Process Optimization: Identify areas for improvement in the receiving process and implement changes to increase efficiency and productivity.
  • Compliance: Ensure compliance with all relevant regulations regarding receiving procedures, safety standards, and documentation.
  • Product displays: Arrange products attractively, maintain product cleanliness, and check products on display
  • Pricing: Negotiate prices with suppliers and price products
  • Sales analysis: Analyze sales data to identify best-selling lines and develop promotional strategie
  • Store layout: Change the layout of the store as needed
  • Training: Train other store staff on how to promote and sell products
  • Customer service: Answer questions, respond to special requests, and describe product features
  • Reporting: Report any issues or shortages to management

Merchandiser/ Freight Team

Target
04.2017 - 03.2023
  • Product displays: Arrange products attractively, maintain product cleanliness, and check products on display
  • Pricing: Insure pricing is correct on items and signing reflects sales or clearance.
  • Store layout: Change the layout of the store as needed for new planograms
  • Inventory management: Track inventory levels, reorder products, and manage stockrooms and warehouses with proper backstocking and counts
  • Loading and Unloading Trucks: Safely unload incoming freight from delivery trucks using forklifts, pallet jacks, or manual handling techniques
  • Freight Inspection: Check incoming shipments for damage, quantity discrepancies, and proper labeling.
  • Stock Organization: Move freight to designated storage areas within the warehouse or store, organizing and stacking pallets according to established procedures
  • Inventory Management: Verify received inventory against delivery documents and report discrepancies to management.
  • Forklift Operation: Operate forklift equipment safely and efficiently to move heavy pallets and freight.

Team Lead Sales Associate

Tractor Supply Company
11.2011 - 08.2015
  • Led team to achieve sales targets through effective coaching and performance management.
  • Developed training programs to enhance product knowledge and customer service skills.
  • Implemented operational improvements that streamlined workflows and increased efficiency.
  • Analyzed sales data to identify trends and drive strategic decision-making for inventory management.
  • Established best practices for customer engagement, resulting in increased satisfaction ratings.
  • Fostered a collaborative environment to enhance team morale and improve overall performance.
  • Mentored junior associates, providing guidance on career development and professional growth opportunities.
  • Mentored junior sales associates, resulting in their rapid progression within the company.
  • Streamlined sales processes for increased efficiency and improved team performance.
  • Established a culture of continuous learning by encouraging feedback from peers on ways to improve personal selling skills or overall team dynamics.
  • Delivered consistent results by setting clear expectations and holding team members accountable for meeting or exceeding targets.

Tag and Title Clerk

Bowers Marine
09.2008 - 11.2011
  • Processed trailer registrations and title applications efficiently, ensuring compliance with state regulations.
  • Calculated and remitted state sales tax, service, and other charges.
  • Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
  • Contacted [State] Motor Vehicle Department to determine status of pending titles.
  • Balanced daily cash drawer accurately, demonstrating exceptional financial responsibility skills.
  • Performed regular audits of inventory and supplies, minimizing shortages that could disrupt operations.
  • Stayed current on changing state regulations regarding vehicle registration and titling, ensuring consistent adherence to laws.
  • Managed customer inquiries related to tags and titles, providing accurate information and resolving issues promptly.
  • Maintained up-to-date knowledge of DMV policies and procedures, enhancing service delivery and client satisfaction.
  • Streamlined documentation processes for tag issuance, reducing turnaround times for customers significantly.
  • Communicated with customers to resolve common title issues.
  • Prepared tax and title documents to submit legal transfer work to DMV.
  • Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.

Operations Manager

George's Truck Parts
06.1993 - 08.2002
  • Streamlined operations by implementing process improvements, enhancing productivity and efficiency across teams.
  • Led cross-functional teams to achieve operational goals, ensuring alignment with strategic objectives and timelines.
  • Developed and maintained standard operating procedures, promoting consistency and quality in service delivery.
  • Analyzed performance metrics to identify areas for improvement, driving initiatives that enhanced operational effectiveness.
  • Managed vendor relationships, negotiating contracts to optimize cost-effectiveness while maintaining service standards.
  • Implemented inventory management systems, reducing excess stock and minimizing waste through improved forecasting methods.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Education

Bachelor of Science - Business Administration

University of Alabama - Tuscaloosa
Tuscaloosa, AL
05.1993

General Studies

Our Lady of Holy Cross
Kensington, MD
05.1991

Skills

  • Communication skills
  • Creative
  • Leadership
  • Customer service
  • Critical thinking
  • Customer relations
  • Data entry
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Complaint resolution

Languages

English
Native or Bilingual

Timeline

Receiving Manager/ Merchandiser

Family Farm and Home
03.2023 - Current

Merchandiser/ Freight Team

Target
04.2017 - 03.2023

Team Lead Sales Associate

Tractor Supply Company
11.2011 - 08.2015

Tag and Title Clerk

Bowers Marine
09.2008 - 11.2011

Operations Manager

George's Truck Parts
06.1993 - 08.2002

General Studies

Our Lady of Holy Cross

Bachelor of Science - Business Administration

University of Alabama - Tuscaloosa

Similar Profiles

CREATE PROFILE