Kendra Hayes
Pennsboro,WV
Summary
Hard-driving business leader, adept in small business operations and customer relations, significantly enhanced client satisfaction and financial growth through strategic leadership and relationship building. Skilled in conflict resolution and team building, demonstrated success in optimizing operational efficiency and fostering a collaborative work environment. Also, offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
8
8
years of professional experience
Work History
Owner-Director
Little Dogs Childcare Center
04.2019 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Managed large budgets, collaborating with other departments to eliminate redundancies.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Doddridge County Parks, Manager
Doddridge County Parks
05.2016 - 05.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Health Information Technology-Job Shadowing
UHC
01.2017 - 01.2019
- Supported the development of clinical documentation improvement initiatives by analyzing trends in diagnostic codes and identifying areas for improvement.
- Successfully migrated legacy systems to new platforms while minimizing disruptions to daily operations in the health information department.
- Collaborated with cross-functional teams to develop comprehensive data analysis reports, informing decision-making processes in healthcare organizations.
- Maintained a high level of data integrity by staying current on industry best practices, participating in relevant professional associations, and attending conferences or training sessions as needed.
- Reduced errors in medical coding by implementing quality control measures and providing ongoing training to staff members.
- Processed records quickly to avoid delays and keep workflows running smoothly.
- Worked with professionals on scanning, coding and releasing information to departments.
- Processed records efficiently and oversaw timely project completion.
- Accurately scanned, indexed and inputted documents into electronic health record system.
- Copied medical records and performed various clerical tasks as required.
- Organized medical record copy and chart requests to complete EHR quality maintenance procedures.
- Upheld HIPAA regulations and standards for protecting patient information.
Education
Associate of Applied Science - Health Information Technology
Pierpont Community And Technical College
Fairmont, WV05.2019
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Very good Verbal and written communication
- Team Building
- Solid Leadership skills
- Presentation skills
- Experience with conflict resolution
- Negotiation skills
Reading, Biking, Camping, and Boating
I enjoy doing these activities with my children and husband.
Timeline
Owner-Director
Little Dogs Childcare Center
04.2019 - Current
Health Information Technology-Job Shadowing
UHC
01.2017 - 01.2019
Doddridge County Parks, Manager
Doddridge County Parks
05.2016 - 05.2020
Associate of Applied Science - Health Information Technology
Pierpont Community And Technical College
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