Summary
Overview
Work History
Education
Skills
Timeline
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Kendra Herrera

Uvalde,TX

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Along with a passion to solve problems. Looking to work in an organization where time management and quick learnability will be fully utilized and valued.

Overview

8
8
years of professional experience

Work History

Operations Specialist

Stogo
01.2022 - 05.2023
  • Update data and appropriate databases in an accurate and timely manner so as to avoid back logging
  • Maintains operations by following policies, procedures and Reporting needed changes
  • Maintains customer confidence and protect operations by keeping information confidential
  • Contributes to team effort by accomplishing and related results as needed
  • Compile, sort, verify and correct data to be interred
  • Review data for completeness and accuracy
  • Contact authors of source documents to address data inconsistency and to gather missing data
  • Manage filing and routing of source documents after entry
  • Maintain records of work completed
  • Process and resolve data inquiry by searching and reviewing the databases
  • Update and Maintain Client Data
  • Update and Perform Quality Assurance for Client's Schedules.
  • Collected, arranged, and input information into database system.
  • Tracked and analyzed reports to determine needed improvements.
  • Motivated and trained employees to maximize team productivity.

Senior Operations Manager

Eagles Nest Transportation
08.2015 - 11.2021
  • Helped a starting company grow and and thrive to a 6 figure company
  • Maintained payroll information by calculating, collecting and entering data
  • Maintained employee confidence and protected payroll operations by keeping information confidential
  • Initiated direct deposits and prepared manual checks for 12 employees
  • Processed new hire paperwork and documents
  • Verified timekeeping records and handled any discrepancies with employees
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands
  • Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management
  • Handled day-to-day accounting processes to drive financial accuracy
  • Prepared and filed tax forms to meet the needs of customers.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed employee-related issues encompassing labor, turnover and diversity.
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Monitored and tracked dispatch communication systems.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

High school diploma -

Thomas Jefferson High School
San Antonio, TX

Skills

  • Attention to detail
  • Phone Etiquette
  • Microsoft Office
  • Active Listening
  • Office experience
  • Data Entry (8 years)
  • Strong work ethic
  • Working under pressure
  • Bookkeeping
  • Attention to detail
  • Empathy
  • Payroll
  • Accounting
  • Personal Assistant Experience
  • Logistics Management
  • Office Management
  • Tax Experience
  • Fleet management and dispatching
  • Working under pressure
  • Document management
  • Maintaining data integrity by detecting errors
  • Identifying and resolving common customer issues
  • Planning and Coordination
  • Accounts Payable and Accounts Receivable

Timeline

Operations Specialist

Stogo
01.2022 - 05.2023

Senior Operations Manager

Eagles Nest Transportation
08.2015 - 11.2021

High school diploma -

Thomas Jefferson High School

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Kendra Herrera