Kendra Hess
San Diego,CA
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
10
10
years of professional experience
Work History
Bar Lead
The Smoking Goat
San Diego, CA
08.2023 - Current
- Heavy focus on delivering exceptional service and creating a vibrant atmosphere
- Conduct regular inventory assessments and strategically order supplies
- Address customer concerns promptly, implementing solutions that improve guest satisfaction
Marketing Coordinator
Coffeebar
Remote
07.2022 - Current
- Coordination between creative teams and internal and external stakeholders to fulfill marketing requirements for 10 cross-state cafes
- Oversee and manage multiple marketing platforms for e-commerce and social media including Instagram, FaceBook, Constant Contact, SalesForce, Shopify, G-suits, etc
- Resolve customer support issues across a network of 10 cafes and their online stores
Executive Marketing Assistant
Arianna Riggs
Remote
07.2020 - 01.2023
- Provided support to a top-level executive, including managing calendars, scheduling appointments, confidential correspondence, and running business social media accounts
- Built and maintained relationships with clients, vendors, and partners, facilitating communication between them and the executive
Customer Service Manager
Mankind
San Diego, CA
03.2020 - 08.2020
- Served as the initial point of on-site contact, delivering brand-centric customer service
- Enhanced the efforts of social media managers by contributing to numerous social campaigns
- Provided assistance to customers through phone, email, and online chat
Customer Engagement Manager
Moana Nursery
Reno, NV
12.2018 - 02.2020
- Designed, built, implemented both child and adult plant/wellness workshops for 3 stores
- Launched 50+ successful marketing campaigns (strategy, ads, analytics) after extensively studying store and area demographics
- Established food, beverage, scholastic, and other local partnerships within the community
Executive Assistant
Fadell Lambert Estate
Truckee, CA
12.2014 - 02.2019
- Provided comprehensive administrative support to c-level tech executives
- Managed daily operations at a luxury vacation property including supervising maintenance, contractors, artisans, chefs, private travel, and other staffing needs
Education
Bachelor of Arts - Communications & Photography/Videography
University of Nevada, Reno
Reno, NV12.2015
Skills
- Adobe
- Microsoft
- Google suites
- Time Management
- Organization
- Hospitality
- Leadership
- Team Player
- Consistent Customer Satisfaction
- Social Media Strategy
- Attention to Detail
- Market analysis
- Marketing campaigns
- Project management
Timeline
Bar Lead
The Smoking Goat
08.2023 - Current
Marketing Coordinator
Coffeebar
07.2022 - Current
Executive Marketing Assistant
Arianna Riggs
07.2020 - 01.2023
Customer Service Manager
Mankind
03.2020 - 08.2020
Customer Engagement Manager
Moana Nursery
12.2018 - 02.2020
Executive Assistant
Fadell Lambert Estate
12.2014 - 02.2019
Bachelor of Arts - Communications & Photography/Videography
University of Nevada, Reno
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