Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kendra Hill

Pine Hill,NJ

Summary

As an experienced Human Resources Professional , offering a broad background in management of Human Resource operations which include HRIS system management, benefits administration, recruitment, training and development, employee onboarding, data management, and processing payroll.

Also, I am experienced working with all levels within an organization to provide consultative services related to employment laws and policies; retention strategies, compensation management, benefit/retirement programs, employee relations and labor negotiations. Overall, my passion is creating a positive work environment.

Overview

12
12
years of professional experience

Work History

HR Leave and Benefits Specialist

AmeriGas Propane
11.2022 - 01.2024
  • Implemented open enrollment system to streamline benefits processes and explained benefit plans to employees.
  • Responds to employee questions regarding retirement benefits.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Data entry of employee status changes for STD, workers' compensation, and other leaves of absence into Ceridian payroll system.
  • Process employees for Inactive status or termination for LTD claims, workers' compensation settlements, and after six months off work for workers compensation or STD, including vacation payout calculation, employee notification, and notification of field managers.
  • Maintain and update the Market Leave of Absence report and distribute to field management biweekly, including entry of new STD/WC claims and status updates
  • Insures accurate payroll coding by field management for various leave statuses.
  • Follow-up on past-due medical bills for workers' compensation claims with claims administrator, claims adjuster, and/or provider as appropriate.
  • Prepare wage statements for workers compensation claims and other periodic disability requests.
  • Initiates calls on new Workers' Compensation claims for status on return to work and completes follow up for proper assignment to claims adjusters.
  • Completes audits on Corvel and Sedgwick for accuracy of bills and reconciliation of billings.

Specialized HR Associate II- US Absence/Disability

TD Bank, America's Most Convenient Bank
06.2022 - 11.2022
  • Collaborates within the Total Rewards (Benefits) COE team, supporting the development, design, delivery, and oversight of TD's US absence and disability benefits programs.
  • Assists with operational compliance, reporting, and ongoing monitoring of state and federal regulations.
  • Works with internal and external partners to implement programs & identify/address opportunities for improvement.
  • Participates in a range of projects and/or work packages that vary in scope and complexity including daily operations of work, compliance and audits, escalated employee situations, data collection and analysis, as well as file, communications and vendor management.
  • Participates in discussions with internal and external partners, manages timelines and ensures deliverable dates are met.
  • Independently delivers assigned initiatives, ensuring business requirements are defined and met.
  • Provides day to day support to assigned HR business partners under minimal management guidance.
  • Accountable for large administrative processes or complex programs.
  • Interprets statistical data to assess the effectiveness of existing programs.
  • Independently conducts meaningful data analysis using results to draw conclusions and make recommendations.
  • Ensures ongoing communication with the team on the status / progress of projects and issues / points of interest.
  • Supports and ensures the collection of meaningful data and/or research, conducts due diligence and makes recommendations where appropriate.

Human Resources Advice Partner

TD Bank, America's Most Convenient Bank
10.2021 - 04.2022
  • Manages COVID-19 Cases support and contact tracing.
  • Answers all questions for COVID-19 exposure, symptoms, & the ability to work for management & colleagues.
  • Utilizes appropriate approach/methodology to identify associated risks with actions/decisions.
  • Provides consistent clarification & delivery of HR programs/practices & policy guidance across.
  • Supports implementation & provides coaching to management on all new/changed policy & practices.
  • Ensures effective case management & resolves issues within level of authority; engages appropriate HR CoE's and / or HR Shared Services teams as needed.
  • Maintains thorough accurate documentation on all matters and proactively manages and follows up on issues.
  • Maintains a strong working knowledge & understanding of all operating procedures and levels of authority to ensure they operate according to Standard Operating Procedures (SOPs) and within level of authority to transact.

Human Resources Representative I

Thomas Jefferson University & Hospital
10.2018 - 03.2022
  • Collaborates with the Centers of Excellence in resolving employee operations & inquiries of benefits on a day to day.
  • Provides administration of benefit programs including 401K, retirement, Cobra, leave of absence, & tuition, reimbursement.
  • Answer ServiceNow tickets, inquiries regarding retirement plans.
  • Managed beneficiary interactions and facilitated requests for contribution adjustments, refunds, and administrative changes/elections.
  • Authorize retro payment & reimbursements for employees who owe or are due reimbursements.
  • Partner with disability/leave of absence vendor and act as a liaison between the vendor and employees/students.
  • Create benefit events for new hires, promotions, full-time/part-time hour status changes & terminations.
  • Provides assistance to employees for Workers Compensation related questions and necessary reporting
  • Supports recruitment with full cycle recruiting from job fairs, sourcing candidates, interviews, & conduct offer negotiations.
  • Also, assisted with the onboarding process by providing administrative services: I-9 self-identification, background lease forms, certifications, and drug screenings
  • Provide reporting, complete transactions, & sustain accuracy of data in our HRIS System.
  • Analyze & amass data with HR metrics like employee turnover, engagement, compensation analysis, & Workforce planning
  • Manages the employee & student exit processes
  • Ensure compliance with all federal, state & local employment laws
  • Execute confidential investigations & respond effectively to employee/students' complaints & grievances
  • Effectively recommend & cultivate new HR policies, practices, & trainings for management and employees.

Occupancy and Compliance Specialist

Community Realty Management
01.2015 - 03.2016
  • Responsible for keeping abreast of all HUD and State agencies in reference to Section 8 Contract renewals
  • Modify and evaluate assistant programs such as housing vouchers and subsidize assistance
  • Conduct Yearly Re-certification to re-qualify residents for affordable housing
  • Verify residents' income, assets, and medical expenses to calculate rent
  • Responsible for rental collections and bank deposits
  • Maintain and update files, wait-list, generate notices to be delivered to residents
  • Interview prospective for residency/submit move-in paperwork to NJHMFA
  • Conduct move-in and move-outs inspections.

Human Resources Administrator

Revel Resort and Casino
04.2012 - 08.2014
  • Accountable for handling all aspects of the Human Resources Department at Revel Resort & Casino.
  • Establishes and maintains department records and reports via the HRIS systems (Workday, SAP Success Factors, ADP).
  • Answered employee inquiries regarding health benefits, retirement, 401k options, payroll, and verification of employment.
  • Manage benefit enrollments, changes, and terminations.
  • Evaluated reports, decisions, and results of department initiatives in relation to established goals.
  • Assists recruitment with sourcing, interviews, boarding and off boarding, such as preparing offers, conducting background checks, facilitating orientations, trainings, and exit interviews.
  • Complete payroll processing, including monthly inter-company distributions.

Education

Bachelor of Science Degree - Health Science, Gerontology

Stockton University
Pomona, NJ

Skills

  • Employee Engagement
  • Verbal and written communication
  • Analytical and Critical Thinking
  • Teamwork and Collaboration
  • Benefits Administration
  • Retirement Planning
  • Payroll Administration
  • Human Resources Information Systems (HRIS)

Timeline

HR Leave and Benefits Specialist

AmeriGas Propane
11.2022 - 01.2024

Specialized HR Associate II- US Absence/Disability

TD Bank, America's Most Convenient Bank
06.2022 - 11.2022

Human Resources Advice Partner

TD Bank, America's Most Convenient Bank
10.2021 - 04.2022

Human Resources Representative I

Thomas Jefferson University & Hospital
10.2018 - 03.2022

Occupancy and Compliance Specialist

Community Realty Management
01.2015 - 03.2016

Human Resources Administrator

Revel Resort and Casino
04.2012 - 08.2014

Bachelor of Science Degree - Health Science, Gerontology

Stockton University

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Kendra Hill