Kendra Hinson

• Mapfre Insurance
• Analyzed and addressed escalated claims to resolve issues quickly
• Researched and analyzed complex claims to determine next steps and possible outcomes
• Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs
• Developed and implemented strategies to improve claim processes
• Prepared and presented detailed reports to management on claims issues to aid in decision making
• Calculated adjustments, premiums and refunds
• Collected premiums and issued accurate receipts
• Managed over 50 customer calls per day.

• Allstate
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues
• Maintained and managed customer files and databases
• Developed customer service improvement initiatives to decrease customer wait times
• Developed customer service policies and procedures to meet and exceed industry service standards
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management
• Managed over 50 customer calls per day.
• Skilled at working independently and collaboratively in a team environment.

Sam's Club

• Prepared working papers, reports and supporting documentation for audit findings
• Performed auditing work in accordance with rigorous auditing standards and principles
• Performed extensive assessments of assets, liabilities and equity to verify accuracy in financial reports
• Conducted financial, compliance and operational audits
• Gathered and analyzed financial data to determine improvement efforts
• Supervised and developed associates and oversaw auditing activities across operational, personnel utilization and excessive billing areas
• Consulted decision-makers to gather information and, resolve audit-related problems