Driven, strategic thinker with knack for problem-solving and team leadership. Possesses deep understanding of business operations and financial analysis, coupled with advanced skills in project management and data-driven decision making. Committed to driving impactful change and optimizing organizational performance.
Hi, I’m
Kendra Hinton
Chicago
Summary
Overview
25
years of professional experience
Work History
The Creative Diva Girl
Virtual Executive Assistant
01.2017 - 01.2025
Job overview
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity
- Screened calls and emails and initiated actions to respond or direct messages for managers
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services
- Updated executives on changing business needs by thoroughly documenting internal and client meetings
SOUTHWEST AIRLINES
OPERATIONS AGENT
09.2023 - 04.2024
Job overview
- Coordinated communications and operations activities between air traffic control and maintenance personnel
- Checked military flight plans with civilian agencies
- Coordinated with agencies to meet aircrew requirements for billeting, messing, refueling, ground transportation and transient aircraft maintenance
- Oversaw efficient mobile airfield management functions
- Covered expected demands with optimized flight schedules and air crew assignments
- Helped office personnel with errands, paperwork and data entry
Sonesta Royal Suites
12.2022 - 08.2023
Job overview
The Carver Companies
Task Force General Manager
08.2020 - 08.2023
Job overview
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving
- Teamed with department to create organization's mission and vision statements
- Eased team transitions and new employee orientation through effective training and development
- Collaborated with assistant managers to open and close office, handle large transactions and manage inventory
Hilton Garden Inn
Task Force Assistant Manager
06.2022 - 12.2022
Job overview
Courtyard by Marriott
Task Force General Manager
09.2021 - 06.2022
Job overview
Courtyard by Marriott
Task Force Front Office Manager
07.2020 - 07.2021
Job overview
Hilton Garden Inn
Front Office Manager
06.2016 - 11.2017
Job overview
- Coached employees through day-to-day work and complex problems
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates
- Interpreted management directives to define and document administrative staff processes
- Assisted [Job Title] with interviewing potential employees by asking appropriate questions and providing feedback after interviews
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
- Prepared reports to assist business leaders with key decision making and strategic operational planning
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Developed and implemented office management procedures to increasing training team productivity and accuracy
- Monitored front areas so that questions could be promptly addressed
- Managed supervisor itinerary and appointments and streamlined scheduling procedures
Courtyard By Marriott Glenview
Breakfast Attendant/Front Office Manager
07.2014 - 06.2016
Job overview
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates
- Interpreted management directives to define and document administrative staff processes
- Coached employees through day-to-day work and complex problems
- Oversaw quality control and productivity rates to increase revenue and production times
- Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times
- Disposed of trash, wiped kitchen areas, and mopped floors to meet health department sanitation inspection guidelines
- Ordered food supplies at end of shift for next day delivery by suppliers
- Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment
- Addressed special allergen-free food requests and worked to improve guest experience
- Cooked and served made-to-order omelets, french toast and pancakes
- Replenished hot and cold food table and stocked beverage dispensers, plates and utensils, and ice supply
Residence Inn By Marriott Lombard
Catering Supervisor
11.2004 - 07.2014
Job overview
- Drove catering revenues by bringing in new business to establishment, consistently exceeding quarterly and yearly goals
- Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations
- Maintained close working relationships with food and beverage director, head chef and banquet manager
- Collaborated closely with clients to develop exciting catering menus for memorable events
- Monitored and controlled banquet budget and coordinated with events budgets to maximize revenue and minimize expenses while providing quality guest service
- Coordinated contracts, plating guides and team training manuals
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction
- Maintained extensive calendar of events and attended necessary event meetings and conference calls
- Planned, scheduled and oversaw tastings allowing interested parties and clients to sample popular menu items prior to making selections
- Visited venues before events to assess kitchen facilities and make thorough labor and equipment plans
Footaction USA
Assistant Store Manager
02.2000 - 11.2004
Job overview
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume
- Approved regular payroll submissions for employees
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Processed payments for credit and debit cards and returned proper change for cash transactions
- Maintained positive customer relationships by responding quickly to customer service inquiries
Education
Luxurial Logistics
No Degree from Freight Dispatching
University Overview
Royale Remote Group
No Degree from High Ticket Remote Sales Closer
11-2024
University Overview
Transformation AcademyTarpon Springs, FL
NATIONAL CERTIFICATION from Master Life Coach
08-2024
University Overview
HR From Scratch Academy
No Degree from Human Resources Management
02-2024
University Overview
NEW BIRTH TRAINING INST Chicago, IL
High School Diploma
08-2008
University Overview
Skills
- Business Administration
- Staff Management
- Guest Experiences
- Project Management
- Operations Management
- Payroll Administration and Timekeeping
- Leadership/ Master Life Coach
- Event Manager
Language
English Fluent
Timeline
OPERATIONS AGENT
SOUTHWEST AIRLINES
09.2023 - 04.2024
Sonesta Royal Suites
12.2022 - 08.2023
Task Force Assistant Manager
Hilton Garden Inn
06.2022 - 12.2022
Task Force General Manager
Courtyard by Marriott
09.2021 - 06.2022
Task Force General Manager
The Carver Companies
08.2020 - 08.2023
Task Force Front Office Manager
Courtyard by Marriott
07.2020 - 07.2021
Virtual Executive Assistant
The Creative Diva Girl
01.2017 - 01.2025
Front Office Manager
Hilton Garden Inn
06.2016 - 11.2017
Breakfast Attendant/Front Office Manager
Courtyard By Marriott Glenview
07.2014 - 06.2016
Catering Supervisor
Residence Inn By Marriott Lombard
11.2004 - 07.2014
Assistant Store Manager
Footaction USA
02.2000 - 11.2004
Luxurial Logistics
No Degree from Freight Dispatching
Royale Remote Group
No Degree from High Ticket Remote Sales Closer
Transformation Academy
NATIONAL CERTIFICATION from Master Life Coach
HR From Scratch Academy
No Degree from Human Resources Management
NEW BIRTH TRAINING INST
High School Diploma
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