Kendra Hunter
Houston
Summary
Adept Remote Project Manager with a proven track record at KS Designs & Graphics, adept in project planning and stakeholder engagement. Excelled in leading teams through ambiguity, surpassing customer expectations, and negotiating with vendors. Mastered cross-functional coordination and analytical skills, driving process improvements and maintaining budget control.
Overview
14
14
years of professional experience
Work History
REMOTE PROJECT MANAGER
KS Designs & Graphics
01.2019 - Current
- Documented project requirements, processes, and procedures
- Provided leadership during times of ambiguity or uncertainty while motivating the team
- Managed project budget and oversaw expenditures to keep costs controlled and within budget parameters
- Developed detailed schedule for planning and tracking manpower, equipment, and work orders
- Identified potential risks and developed strategies for mitigating them
- Established strong relationships with vendors and negotiated favorable contracts
- Assessed customer needs and created solutions that exceeded expectations
- Developed detailed work breakdown structures and identified critical path activities
ADMINISTRATIVE CLERK
Texas Southern University
01.2020 - 03.2022
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Trained and mentored junior enrollment professionals.
- Provided prospective or new students with information about educational and career planning, university resources and academic programs.
- Enhanced student satisfaction with enrollment procedures through timely response to inquiries and resolution of issues.
- Streamlined enrollment processes by implementing efficient data management and communication strategies.
CUSTOMER SERVICE REPRESENTATIVE
The Men's Warehouse Corporate Office
05.2016 - 01.2019
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Addressed customers courteously using suitable methods and problem-solving skills
- Worked with PowerPoint excel, Blue Martini, Blue Cherry, Sales Force and other programs
- Provided account information to customers and explained bill service policies and customer rights
- Performed data entry tasks accurately and in a timely manner
- Managed social media accounts to respond quickly to online inquiries from customers
TELLER
Wells Fargo Bank
10.2013 - 05.2016
- Provided excellent customer service in a high-volume banking environment, including cash handling and account inquiries
- Balanced cash drawer and maintained full accountability for assigned cash on hand
- Greeted customers with professionalism and friendly and courteous demeanor
- Demonstrated proficient knowledge of bank products and services to meet customer needs
- Guided customers in selecting appropriate financial products for individual needs
- Contributed to fraud detection support, documenting suspicious activity and reporting flagged transactions
- Complied with BSA, CRA, fair lending, and other compliance issues as required by policies and procedures
- Assisted customers with opening new accounts, applying for loans and resolving disputes
- Involved supervisors if transactions were over authority limits or exceptionally complex
- Cross-sold bank products and services to customers
- Assisted with training of new team members
CLINICAL NUTRITION ASSISTANT II
Houston Methodist Hospital
06.2011 - 10.2013
- Utilized critical thinking skills to assess patient needs and develop individualized care plans
- Monitored patient response to treatment protocols and adjusted as needed
- Compiled reports summarizing patient progress towards meeting goals set forth by their care plan
- Identified areas where improvements could be made in service delivery or nutrition education programs
- Applied knowledge of clinical nutrition guidelines to ensure the best possible outcomes for patients
- Promoted a safe working environment by adhering to infection prevention policies
- Collaborated with other healthcare professionals to provide comprehensive care for all patients
- Advised patients on proper food selection and portion control techniques
- Provided input during meetings related to policy changes or improvement initiatives within the department
OFFICE MANAGER/CONTRACTOR
Linda's little Jewels
05.2011 - 12.2011
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars
- Resolved customer inquiries and complaints with timeliness and professionalism
- Delivered quality customer service to staff and customers
- Supervised administrative staff, driving front office operations and continuous workflow
- Prepared reports summarizing operational activities for upper management review
- Prepared purchase orders and routed to project manager for approval
- Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies
- Optimized office policies, meeting internal needs while upholding organizational standards
- Created staff schedules based on established guidelines and priorities
Education
ASSOCIATE IN ARTS (A.A.) -
HCC Community College
Houston, Texas05.2025
HIGH SCHOOL DIPLOMA -
Klein Forest High School
Houston, Texas05.2010
Skills
- Project Planning
- Collaborative Decision Making
- Time Management
- Process Improvement
- Influencing Skills
- Organizational Skills
- Financial Reporting
- Cross-functional Coordination
- Analytical Skills
- Stakeholder Engagement
- Meeting Facilitation
- Agile Methodologies
Timeline
ADMINISTRATIVE CLERK
Texas Southern University
01.2020 - 03.2022
REMOTE PROJECT MANAGER
KS Designs & Graphics
01.2019 - Current
CUSTOMER SERVICE REPRESENTATIVE
The Men's Warehouse Corporate Office
05.2016 - 01.2019
TELLER
Wells Fargo Bank
10.2013 - 05.2016
CLINICAL NUTRITION ASSISTANT II
Houston Methodist Hospital
06.2011 - 10.2013
OFFICE MANAGER/CONTRACTOR
Linda's little Jewels
05.2011 - 12.2011
HIGH SCHOOL DIPLOMA -
Klein Forest High School
ASSOCIATE IN ARTS (A.A.) -
HCC Community College
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