Kendra Jackson
Chicago,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
CNA
Travel Agency
09.2021 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
CNA
Little Company Of Mary Hospital
01.2019 - 09.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Patient Transporter
Saint Anthony's Hospital
01.2018 - 12.2018
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Warmly greeted patients and visitors and made each feel welcome.
Sales Associate
Target
12.2016 - 12.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
Education
Associate of Science - Echocardiogram
Midwestern Career College
Chicago, IL12.2024
Skills
- Team Cooperation
- Microsoft Excel
- Answering Customer Questions
- Engaging with Diverse Customers
- Critical Thinking
- Fast Learner
Timeline
CNA
Travel Agency
09.2021 - Current
CNA
Little Company Of Mary Hospital
01.2019 - 09.2021
Patient Transporter
Saint Anthony's Hospital
01.2018 - 12.2018
Sales Associate
Target
12.2016 - 12.2018
Associate of Science - Echocardiogram
Midwestern Career College
Similar Profiles
Jaffet Haro BSN, RN FNP StudentJaffet Haro BSN, RN FNP Student
Travel Nurse - Pre-Op/PACU & Med/Surg Float at Travel AgencyTravel Nurse - Pre-Op/PACU & Med/Surg Float at Travel Agency
SheKieah KempSheKieah Kemp
ICU Travel Nurse at Travel AgencyICU Travel Nurse at Travel Agency
Farai MunyenyiwaFarai Munyenyiwa
Booking Agent at Travel AgencyBooking Agent at Travel Agency