Kendra Jackson
Chicago,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
CNA
Travel Agency
2021.09 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
CNA
Little Company Of Mary Hospital
2019.01 - 2021.09
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Patient Transporter
Saint Anthony's Hospital
2018.01 - 2018.12
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Warmly greeted patients and visitors and made each feel welcome.
Sales Associate
Target
2016.12 - 2018.12
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
Education
Associate of Science - Echocardiogram
Midwestern Career College
Chicago, IL12.2024
Skills
- Team Cooperation
- Microsoft Excel
- Answering Customer Questions
- Engaging with Diverse Customers
- Critical Thinking
- Fast Learner
Timeline
CNA
Travel Agency
2021.09 - Current
CNA
Little Company Of Mary Hospital
2019.01 - 2021.09
Patient Transporter
Saint Anthony's Hospital
2018.01 - 2018.12
Sales Associate
Target
2016.12 - 2018.12
Associate of Science - Echocardiogram
Midwestern Career College
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