KENDRA JACOBS
Phenix City,AL
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
Work History
Compliance Specialist
Total System – Enterprise Business Compliance
03.2013 - 12.2020
- Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
- Acted as liaison between internal and external client assuming responsibility for coordinating effective communication among parties.
- Served as subject matter expert by advising technical teams and clients as well as working directly with external agencies to remedy compliance issues.
- Directed and implemented strategic improvement plans to integrate solutions to audit findings and workflow process issues.
Relationship Manager
Total System - Information Technology
12.2012 - 03.2013
- Managed six people.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Promoted development of team collectively and individually.
- Wrote performance evaluations.
- Facilitated calls and sent recaps on critical issues involving programmers.
- Worked with clients to address and respond to client and partnership management issues.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new system functionality.
Business Manager
Total System - Commercial Card
09.2008 - 12.2012
- Managed four people.
- Traveled to client site to document existing processes and procedures.
- Determined if there was any development needed to accomplish the requirements.
- Analyzed requests, submitted projects to programming and followed progress through methodology software within the timelines determined by project management and the client.
- Acted as a liaison between TSYS and the client assuming the responsibility for coordinating effective communication among parties.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
Sr. Project Analyst
Total System - Commercial Card
07.2003 - 09.2008
- Traveled to client site to document existing processes.
- Developed and maintained courteous and effective working relationships in fast paced environment.
- Identified and analyzed project risks and developed mitigation strategies.
- Achieved subject matter proficiency of system design, functionality to provide support.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Interchange Accounting Representative
Total System - Interchange Accounting
07.1998 - 07.2003
- Traveled to client site to document accounting functionality and system enhancements.
- Submitted and scheduled programming requests for accounting system to meet client requirements within specified timeline.
- Acted as primary liaison between TSYS and client assuming responsibility for coordinating effective communication among parties.
- Established and monitored project schedules, ensuring that clients processing specifications are met in accurate manner.
Education
High School Graduate -
Hardaway High School
Columbus, GA05.1985
Accounting
Tuskegee University
Tuskegee, ALBusiness
Auburn University
Auburn, ALBachelor of Science - Management, Business Administration
Troy State University
Phenix City, AL06.1993
MBA – Master of Business Administration - undefined
Colorado Technical University
Skills
- Word, Lotus, MS Project, Excel, PowerPoint, MS Office, and Google
- Research/Analysis
- Crisis Management
- Communication Skills
- Critical Thinking
- Employee Training Oversight
- Spiritual Guidance
- Client Needs Assessment
- Grief/Emotional Support
- Prioritizing and Planning
- Schedule Management
- Community Activities/Outreach Programs
Additional Information
PASTOR
St. John AME Church - Hurtsboro, AL. 2003 - 2007
Salem Chapel AME Church - Salem, AL. 2007 - Present
CHAPLAINCY PROGRAM - SAINT FRANCIS - EMORY HOSPITAL, COLUMBUS, GA.
One CPE Unit 2021
Timeline
Compliance Specialist
Total System – Enterprise Business Compliance
03.2013 - 12.2020
Relationship Manager
Total System - Information Technology
12.2012 - 03.2013
Business Manager
Total System - Commercial Card
09.2008 - 12.2012
Sr. Project Analyst
Total System - Commercial Card
07.2003 - 09.2008
Interchange Accounting Representative
Total System - Interchange Accounting
07.1998 - 07.2003
High School Graduate -
Hardaway High School
Accounting
Tuskegee University
Business
Auburn University
Bachelor of Science - Management, Business Administration
Troy State University
MBA – Master of Business Administration - undefined
Colorado Technical University
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