Kendra Jefferson
Gibsland,LA
Summary
Energetic and compassionate individual with talent for building strong relationships and fostering supportive environment. Possesses comprehensive understanding of recruitment processes and adept at using various assessment tools to match candidates with suitable roles. Dedicated to facilitating positive employment outcomes and enhancing career development for individuals. Developed robust skill set in dynamic and people-focused environment, looking to transition into new field.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Employment Specialist
Merakey
04.2020 - Current
- Responsible for creating new job opportunities within the community and maintaining contact with community employers
- Knowledge and understanding of recovery principles and recovery-driven service system
- Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
- Provided ongoing support and guidance for 22 clients during their job search, leading to increased confidence and motivation.
- Updated client records to reflect personal information, qualifications and career aspirations.
- Maintained records of 47 consumer employment activity such as potential and current employers.
- Experience working with 50-60 individuals living with serious mental illness
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
Family Service Coordinator
Shoulders of Strength
08.2019 - 03.2021
- Maintaining documentation of ongoing services that includes meeting notifications, notices of action, IFSP reviews, annual evaluations and new IFSPs, key correspondence (letters/emails to parents or providers, documentation of phone conversations regarding requests to change providers, change dates of meetings, etc.) and consents to release information in each enrolled child's early intervention record
- Attended and participated staff meetings and training seminars.
- Conducted in-home individual and family counseling sessions to help clients achieve goals and gain insight.
- Liaised with community organizations and provided resource and treatment referrals.
- Assist family to select ongoing providers (Provider Selection Form), if a change in providers is needed
- Create authorizations for essential and necessary developmental assessments and participation of team members at team meetings (Request for Authorization)
- Facilitating the annual IFSP Team Meeting and completing the Annual IFSP
- Assist family in locating available provider(s) for identified IFSP services through the review of the service matrix (Provider Selection Form, Request for Authorizations)
- Facilitating and monitoring the provision of services, including revisions and 6 month review
- Facilitate the Transition team meeting identifying next steps
- Compiling and generating reports
- Maintain a fifty (50) client caseload
- Conducted intake interviews and completed 3-7 assessments to understand client needs and discover issues that affect treatment.
Liaison Coordinator
University Health Shreveport
11.2013 - 08.2016
- Provides care based on physical, psychosocial, educational, safety and related criteria, appropriate to the ages of patients served in assigned areas
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated cross-functional teams, driving successful completion of high-priority projects on schedule.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Collaborated closely with department heads to identify opportunities for process improvement initiatives.
- Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
- Streamlined project management processes for increased efficiency by implementing new tracking tools and protocols.
- Optimized resources allocation by identifying areas of improvement in budget planning and cost control.
- Developed strong relationships with external partners, ensuring smooth collaboration on joint initiatives.
Certified Nursing Assistant
Forest Haven Nursing Center
02.2008 - 06.2013
- Change bed linen and maintain appropriate grooming supplies in resident room on a regular basis
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Ambulate and transfer residents, utilizing appropriate assistive devices and body mechanics
- Record resident vital signs, weights and measurements, intake and output, food consumption, and other information as assigned
- Routinely turn and position residents as necessary
- Observe residents carefully and report changes in condition to Charge Nurse
- Recognize a resident's ability to make choices and support these within the constraints of the caregiving environment
- Participate in collecting data needed for the accurate completion of the MDS and the plan of care
- Provide input to the nurses for development of the plan of care
- Provide adequate hydration to residents at regular intervals each day according to specific resident needs
- Prepare residents for each meal and transport to dining room (unless resident on bed rest) making sure that food tray is accessible, self-help devices are available (if needed), and assistance is provided to those residents who cannot feed themselves
- Keep an accurate record of food intake and output, as directed
- Assist nursing staff with the basics of aseptic and sterile techniques to avoid infection of residents and self-contamination of equipment and supplies
- Be alert for proper ventilation, temperature, light and noise control
- Take TPR, blood pressure, weighing of residents, etc
- As directed
- Promptly answer call lights and other resident needs
- Utilize proper body mechanics when lifting or transporting residents
- Assist in the orientation and training of other staff, as requested
- Attend in-service education programs in order to meet facility educational requirements
- Be familiar with Standard Precautions, Exposure Control Plan, Fire Drill and Evacuation Procedures and know how to use the information
- Maintain confidentiality of resident and facility records/information
- Protect residents from neglect, mistreatment, and abuse
- Protect the personal property of the residents of the facility
- Must adhere to attendance standards per Attendance Policy
- Maintain established housekeeping standards within assigned duty areas
- Others as directed by the supervisor or administrator
- Supported needs of 30 + residents under long-term care.
Receptionist
KEDM 90.3FM Public Radio
08.2010 - 01.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answering a multi-line telephone
- Confirmed appointments, communicated with clients, and updated client records.
- Taking accurate messages
- Putting upset students and parents at ease
- Greeting a diversify population, filing, photocopying and other clerical duties
- Customer service skills, knowledge of apple product computers and MS office
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Ability to interact with faculty, staff and students
- Excellent communication and interpersonal skills
- Answered phone promptly and directed incoming calls to correct offices.
Teachers Aide
ULM Child Development Center
08.2009 - 05.2010
- Provide instructional and clerical support for classroom teacher
- Assisted teachers with supervision and care of group of 12 children.
- Supported student physical, mental, and social development using classroom games and activities.
- Support and assist children in learning class material using the teacher's lesson plans
- Provide students with individual attention
- Maintained safety and security by overseeing students in recess environments.
- Supervise students in cafeteria, schoolyard, hallways, and field trips
- Record grades
- Set up equipment
- Help prepare materials for instructions
- Knowledge of and/or experience with developmental stages of children, adolescents, and families
- Displaying the level of emotional maturity necessary to hold one's self accountable for one's own actions while also holding other's accountable for their actions
- Ability to be a positive leader and member of the residential childcare team
- Ability to establish confidence and trust among clientele and colleagues
- Commitment to family-focused theory and treatment approach
Education
Bachelor of Science - Social Work
Grambling State University
Grambling, LA05.2019
Certificate - Phlebotomy
CCB Allied
Monroe, LA01.2010
High School Diploma -
Jonesboro-Hodge High School
Jonesboro, LA05.2009
CNA Certification -
Jonesboro-Hodge High School
Jonesboro, LA01.2008
Skills
- Job development
- Employer outreach
- Community collaboration
- Training coordination
- Vocational rehabilitation
- Individualized service planning
- Client advocacy
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Home visiting
- Family support
- Behavioral management
- Media relations
- Meeting facilitation
- Relationship management
- Organization skills
- Time management
- Telephone skills
- Data entry
Accomplishments
- Achieved passing score by completing region field shadowing with accuracy and efficiency.
- Resolved product issue through consumer testing.
Certification
- Safe Crisis Management
- OSHA Training
- Employment Specialist Competencies
- First Aid
- Abuse Prevention Training
- Professional Boundaries, Concerning Behaviors, and Abuse Prevention Policy Acknowledge
- Telehealth Curriculum
Timeline
Employment Specialist
Merakey
04.2020 - Current
Family Service Coordinator
Shoulders of Strength
08.2019 - 03.2021
Liaison Coordinator
University Health Shreveport
11.2013 - 08.2016
Receptionist
KEDM 90.3FM Public Radio
08.2010 - 01.2012
Teachers Aide
ULM Child Development Center
08.2009 - 05.2010
Certified Nursing Assistant
Forest Haven Nursing Center
02.2008 - 06.2013
Bachelor of Science - Social Work
Grambling State University
Certificate - Phlebotomy
CCB Allied
High School Diploma -
Jonesboro-Hodge High School
CNA Certification -
Jonesboro-Hodge High School
- Safe Crisis Management
- OSHA Training
- Employment Specialist Competencies
- First Aid
- Abuse Prevention Training
- Professional Boundaries, Concerning Behaviors, and Abuse Prevention Policy Acknowledge
- Telehealth Curriculum
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