Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Kendra Jeremie

Brooklyn,NY

Summary

As vibrant and focused individual , i developed the skills of a strategic thinker, organizer and a professional problem solver. I am looking or an environment of innovation and balance. I posses excellent interpersonal skills, leadership, great communicator, team player and motivational source.With my experience in customer service, home health aide and youth advocacy i have proven myself to be a great asset and valued team member to every company that i am apart of. Eager to contribute to a dynamic team and support organizational goals.

Overview

6
6
years of professional experience

Work History

Youth Advocate

Juan lorde
Brooklyn, NY
01.2024 - Current
  • Maintained accurate records of client information including progress notes, treatment plans.
  • Provided crisis intervention when needed by responding quickly and appropriately to emergency situations.
  • Assessed risk factors associated with each case and developed strategies for reducing them.
  • Counseled youth on life choices, career paths, and educational opportunities.
  • Implemented evidence-based practices into daily work routines where applicable.
  • Educated clients on relevant issues such as substance abuse prevention, mental health awareness.
  • Maintained positive, compassionate and respectful environment for individuals to feel safe.
  • Modeled positive behavior for residents by providing leadership and positive interactions.
  • Used calm, positive, and encouraging approach with youth.
  • Documented child progress, reporting extreme changes in behavior.
  • Applied clinical and behavioral knowledge to maintain safety during crisis moments.

Home Health Aide

House calls Homecare
Brooklyn, NY
07.2022 - 12.2023
  • Monitored vital signs such as temperature, pulse rate, blood pressure .
  • Recorded daily notes about client conditions, treatments provided and progress made.
  • Assisted in ambulation and exercise routines for clients.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Administered medications as instructed by physician or nurse practitioner.
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Provided companionship and monitored health condition of clients.
  • Took initiative to ensure all tasks were completed efficiently within the designated time frame.
  • Maintained confidentiality of patient information at all times as per HIPAA regulations.
  • Transported clients to doctor appointments and social events.
  • Helped client with medication self-administration.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Recognized emergency situations and implemented appropriate procedures.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.

Call Center Representative

Cecilia John
Saint Lucas, Castries
09.2018 - 04.2019
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Performed outbound calling campaigns to promote new products or services.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Maintained accurate records of customer interactions for future reference.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Offered resolutions to de-escalate calls and solve customer issues.

Education

High School Diploma -

Clendon Mason Memorial Secondary School
Saint Lucia
07-2018

Skills

  • Data Collection
  • Behavioral support
  • Crisis Response
  • Attention to Detail
  • Adaptability
  • Goal Setting
  • Reliability
  • Self Motivation
  • Microsoft Office Suite

Accomplishments

  • Office administration Award
  • customer service certification

References

References available upon request.

Timeline

Youth Advocate

Juan lorde
01.2024 - Current

Home Health Aide

House calls Homecare
07.2022 - 12.2023

Call Center Representative

Cecilia John
09.2018 - 04.2019

High School Diploma -

Clendon Mason Memorial Secondary School

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Kendra Jeremie