Kendra Johnson
Polk City,FL
Summary
Highly motivated and results-oriented customer service professional with 15+ years experience. Seeking a customer role to use strong communication and problem-solving skills to build customer loyalty.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Internet Parts Sales
Stingray Chevrolet
12.2016 - 02.2025
- Completed Online orders. Pulled parts, Shipped, and invoiced.
- Database management.
- Market research.
- Client Relationship & Management.
- High Volume phone calls and emails.
- Helped director office duties.
- Created and maintained customer accounts.
- Ordering office supplies. Multi-vendors.
- EComm., Marketplace order processing.
- PayPal payment processing.
- Monitored fraud claims out of state shipments.
- Clearly maintained workplace for myself and others.
- Volunteered house Housekeeping
- Assisted with front counter, customer service.
- Created and processed Purchase orders
- Floated to assisted with BDC Sales & BDC Service 2016-2017. Scheduling and Appointment setting.
- Respond to customer inquiries by phone, email, and chat.
- Provide accurate information about products, services, and policies.
- Resolve customer complaints and issues by identifying problems and determining the best solutions.
- Provide quotes, process orders, returns, and exchanges.
- Maintain detailed records of customer interactions, transactions, and feedback.
- Follow-up and track status performance on all assigned parts estimates/proposals, technical inquiries, orders, and shipments to provide excellent customer service.
- Manage assigned parts projects from inquiry to installation.
- Collaborate with other departments to ensure customer needs are met and issues are resolved.
- Participate in training sessions to stay updated on product knowledge and customer service best practices.
- Help develop and implement customer service procedures.
- Monitor customer satisfaction and provide feedback to management for continuous improvement.
Customer Service Representative
Headley Insurance
01.2008 - 01.2014
- Auto/HomeInsurance Sales
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Welcomed customers and helped determine their needs.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School -
Auburndale High School
01.1998
Skills
- Multitasking
- Problem solving
- Communication
- Active Listening
- Written And Verbal Communication
- Critical Thinking
- Time Management
- Customer service
- Flexible and adaptable
- Dependable and responsible
- Critical thinking
- Computer skills
- Organizational skills
Certification
- CNP - Certified Notary Public
Timeline
Internet Parts Sales
Stingray Chevrolet
12.2016 - 02.2025
Customer Service Representative
Headley Insurance
01.2008 - 01.2014
High School -
Auburndale High School
Similar Profiles
Tara HackettTara Hackett
Accounts Payable Clerk at Stingray ChevroletAccounts Payable Clerk at Stingray Chevrolet
Billy EdwardsBilly Edwards
Delivery Driver at Stingray ChevroletDelivery Driver at Stingray Chevrolet
Bruce BreidenBruce Breiden
Fleet Dept. Porter at Stingray ChevroletFleet Dept. Porter at Stingray Chevrolet
Susana OsorioSusana Osorio
Subcontractor at Garcia & Ortiz TileSubcontractor at Garcia & Ortiz Tile
ORAHN HARDWICKORAHN HARDWICK
Azure Storage Engineer at PeratonAzure Storage Engineer at Peraton