Kendra Jones Hopkins
Carlisle,PA
Summary
Compassionate Nursing professional demonstrating exemplary skills in direct patient care and healthcare team support. Communicative and collaborative demeanor cultivated over 5+ years of superior healthcare industry performance. Experience handling multiple, complex cases with accuracy and dignity.
Overview
13
13
years of professional experience
Work History
CNA
Church Of God Home
Carlisle, PA
11.2019 - Current
- Answered signal lights, bells or intercom systems to determine resident needs.
- Assisted residents in preparing for activities and social programs.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Supported non-ambulatory residents in range of motion exercises.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Documented activities and recorded information in EMR system.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Distributed drinking water and nourishment to residents.
- Observed and reported unusual symptoms and changes to charge nurse.
- Used mobility devices to transport patients.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Helped residents walk with or without self-help devices.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
CNA
Manor Care
Carlisle, PA
05.2019 - 11.2019
- Answered signal lights, bells or intercom systems to determine resident needs.
- Assisted residents in preparing for activities and social programs.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Supported non-ambulatory residents in range of motion exercises.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Documented activities and recorded information in EMR system.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Distributed drinking water and nourishment to residents.
- Observed and reported unusual symptoms and changes to charge nurse.
- Used mobility devices to transport patients.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Helped residents walk with or without self-help devices.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Cap One Associate
Walmart
Carlisle, PA
09.2015 - 05.2019
- Arranged and stocked new merchandise following placement directions.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
- Answered customer questions and provided store information.
- Built and maintained relationships with peers and upper management to drive team success.
- Followed cleaning and sanitation guidelines to meet health and OSHA requirements.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Stocked sales floor and assisted in product movement and merchandising plans.
- Leveraged janitorial equipment, rolling racks and ladders to perform merchandising and cleaning tasks.
- Supported management team to facilitate task completion and meet performance goals.
- Organized store by returning merchandise to proper areas and restocked displays.
- Greeted customers to determine wants or needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered store and merchandise questions and led customers to wanted items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Cleaned shelves, counters and tables to maintain organized store.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Associate
Walmart
Carlisle, PA
09.2011 - 02.2014
- Arranged and stocked new merchandise following placement directions.
- Answered customer questions and provided store information.
- Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
- Stocked sales floor and assisted in product movement and merchandising plans.
- Built and maintained relationships with peers and upper management to drive team success.
- Followed cleaning and sanitation guidelines to meet health and OSHA requirements.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
- Communicated clearly with customers in person and via telephone, driving positive experiences.
- Leveraged janitorial equipment, rolling racks and ladders to perform merchandising and cleaning tasks.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Supported management team to facilitate task completion and meet performance goals.
- Organized store by returning merchandise to proper areas and restocked displays.
- Cleaned shelves, counters and tables to maintain organized store.
- Prepared merchandise for purchase or rental.
- Recommended, selected and located merchandise based on customer desires.
- Ticketed, arranged and displayed merchandise to promote sales.
- Computed purchases and received and processed cash or credit payment.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Greeted customers to determine wants or needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Bagged or packaged purchases and wrapped gifts.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Cashier
Wendys
Carlisle, PA
03.2011 - 09.2011
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Processed sales transactions to prevent long customer wait times.
- Discounted purchases by scanning and redeeming coupons.
- Helped customers find specific products, answered questions and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered customer questions and provided store information.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Education
CNA Certificate -
HACC
Harrisburg05-2019
High School Diploma -
Smart Herizon Career Online Education
Florida03-2018
Skills
- Compassionate communication
- Care plan implementation
- Transporting patients
- Infection control procedures
- Patient Relations
- Mobility Assistance
- Patient Lifting
- Direct Patient Care
- Monitoring fluids
- Medical terminology knowledge
- Electronic Charting
- Patient-focused care
- Assisting with personal grooming
- Valid PA driver's license
- Collecting vital signs
- Adaptable
- Responding to emergencies
- Able to lift 50-75 pounds
- Understands mobility assistance needs
Timeline
CNA
Church Of God Home
11.2019 - Current
CNA
Manor Care
05.2019 - 11.2019
Cap One Associate
Walmart
09.2015 - 05.2019
Associate
Walmart
09.2011 - 02.2014
Cashier
Wendys
03.2011 - 09.2011
CNA Certificate -
HACC
High School Diploma -
Smart Herizon Career Online Education
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