Kendra Kelly
Grambling,LA
Summary
Dynamic professional with a strong background in caregiving and customer service, achieving a remarkable 99% success rate in meeting client care needs at People Center Support. Demonstrates exceptional leadership abilities and a commitment to operational excellence, consistently guiding teams to surpass sales goals while maintaining professional integrity. Core competencies include effective communication, problem-solving, and team collaboration. Aiming to leverage skills in a role that prioritizes both client satisfaction and team performance.
Overview
21
21
years of professional experience
Work History
Direct Care Provider
People Center Support
Ruston, LA
03.2008 - Current
- Provide individualized support to clients in daily living tasks, including grooming, meal preparation, and hygiene management
- Ensure the safety and comfort of clients while maintaining a structured daily routine
- Consistently achieve a 99% success rate in meeting clients' care needs during shifts
- Recognized by management for reliability and positive relationships with clients and their families
Assistant Manager
Family Dollar Store
Ruston, LA
03.2010 - 08.2012
- Supervised and trained staff to uphold company standards in service and safety
- Managed daily financial operations, including accurate cash handling and deposit processing
- Achieved the highest district sales for eight consecutive months through effective team leadership and sales strategies
- Maintained a reputation as a dependable and respected team leader
Line Worker/Delivery Assistant
Ruston Daily Leader
Ruston, LA
06.2007 - 03.2010
- Operated conveyor systems for newspaper sorting and distribution
- Demonstrated reliability by consistently filling in for colleagues and meeting strict deadlines
- Praised by supervisors for adaptability and teamwork
Direct Care Provider
Community Bridges
Ruston, LA
05.2008 - 10.2008
- Assisted clients with basic daily tasks, promoting independence and enhancing quality of life
- Provided emotional support and ensured adherence to safety protocols
- Left with commendation for excellent service and client rapport
Cashier
KFC
Ruston, LA
05.2004 - 03.2008
- Delivered prompt, friendly service while managing high-volume customer interactions
- Maintained cleanliness and compliance in food preparation and serving areas
- Developed strong customer service skills and maintained a positive exit relationship with the employer
Volunteer - Candy Striper
Local Hospital
Ruston, LA
- Provided support to hospital staff and patients by delivering mail, flowers, and supplies
- Assisted with administrative tasks and created a welcoming environment for visitors
- Developed a strong foundation in compassionate care and communication at an early age
Education
Master’s Degree - Criminal Justice
Grambling State University
05.2026
Bachelor of General Studies -
Grambling State University
05.2024
Drafting Design Technology/Engineering -
Grambling State University
05.2009
High School Diploma -
Ruston High School
05.2007
Skills
- Caregiving
- Leadership
- Customer service
- Operational Excellence
- Professional integrity
References
Available upon request.
Certificationsandskills
- Certification in CPR and First Aid (if applicable)
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Strong interpersonal and communication skills
- Excellent professional integrity and workplace conduct
Timeline
Assistant Manager
Family Dollar Store
03.2010 - 08.2012
Direct Care Provider
Community Bridges
05.2008 - 10.2008
Direct Care Provider
People Center Support
03.2008 - Current
Line Worker/Delivery Assistant
Ruston Daily Leader
06.2007 - 03.2010
Cashier
KFC
05.2004 - 03.2008
Volunteer - Candy Striper
Local Hospital
Master’s Degree - Criminal Justice
Grambling State University
Bachelor of General Studies -
Grambling State University
Drafting Design Technology/Engineering -
Grambling State University
High School Diploma -
Ruston High School
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