Kendra Kelly
Bartow,FL
Overview
14
14
years of professional experience
Work History
Front Office Coordinator
Dentistry For Children
08.2020 - 12.2025
- Answered multi-line phone system to schedule patient appointments.
- Used internal software to process check-ins and check-outs.
- Created treatment plans for patients for routine cleanings and dental treatment.
- Helped patients complete necessary medical forms and documentation.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed medicaid accounts, handling discounts and claim appeals.
- Checked credits on accounts for patients with private insurance.
- Oversaw pre-treatment authorizations for patients with private insurance.
- Oversaw all pre-treatment estimates for patients with medicaid insurance.
- Scheduled patients for treatment for in office IV sedation, created treatment plans and collecting payment.
- Scheduled patients for treatment at an outpatient surgical center, creating treatment plans and collecting payment..
- Assisted patients in getting approved for financing using Cherry and Care Credit.
- Coordinated daily front office operations to enhance patient experience and streamline workflow.
- Assisted in the onboarding process for new staff, providing training on office procedures.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
Bookkeeper /Front Desk Receptionist
A Plus Dental Smiles Of Lakeland
08.2015 - 01.2019
- Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times
- Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements
- Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time
- Established QuickBooks accounting system to reflect accurate financial records
- Reconciled company bank, credit card and line of credit accounts every month, investigating and resolving discrepancies to keep accounts audit-ready
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software
- From August 2015 to March 2017 I assisted the front desk in answering phone calls, scheduling patients , and collecting patient payments
- After having my daughter in March 2017 the company allowed me to handle the bookkeeping from home until the office closed in January of 2019
Accounting Assistant
Dental Associates Of Central Florida - Corporate
07.2011 - 08.2015
- Reconciled all company accounts for six different office locations
- Input financial data and produced reports using QuickBooks
- Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable and banking reconciliation
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month
- Directed clients to appropriate accountants, answered phone calls and replied to office emails for excellent customer service
- Balanced reports to submit for approval and verification
- Managed the bills for six different office locations, making sure all of their bills were paid on a daily basis
Education
High School Diploma -
West Area Adult School
Lakeland, FL02.2011
Skills
- Accounts payable specialist
- Account reconciliation
- Exceptional organization
- Data entry
- Dental staff support
- Proficiency in Eaglesoft
- Proficiency in QuickBooks
- Excellent multitasking capability
- Professional phone etiquette
- Office administration
- Scheduling
- Professional demeanor
- First Aid/CPR Certified
Timeline
Front Office Coordinator
Dentistry For Children
08.2020 - 12.2025
Bookkeeper /Front Desk Receptionist
A Plus Dental Smiles Of Lakeland
08.2015 - 01.2019
Accounting Assistant
Dental Associates Of Central Florida - Corporate
07.2011 - 08.2015
High School Diploma -
West Area Adult School