Kendra Kilgore

• Oversaw team operations effectively.
• Supervises performance of home health nurses.
• Provided guidance on complex customer service issues.
• Assisted with the recruitment process by conducting interviews and making hiring decisions.
• Coordinated with other departments to ensure effective communication across teams.
• Manages multiple projects/on-going work activities (timelines, work plans, deliverables) and maintains alignment with strategic plan and vision.
• Facilitate knowledge sharing within clinical specialties.
• Conducted field patient visits.
• Manages inventory and restocks items as required.
• Conducted comprehensive management of cases in Southwest Middle Tennessee.
• Supervises RN and LPN tasks.
• Works with home care pharmacist to develop disease diagnosis pathways.
• Managed rotation schedules for nursing staff including Adult RNs, LPNs, and Pediatric RNs.
• Facilitated onboarding process for new employees.
• Instructed on foley catheter insertions, wound vac placements, venipunctures and wound care.
• Conduct yearly performance reviews.
• Facilitated patient appointment coordination when necessary.
• Managed nursing service areas efficiently.
• Facilitated strong working dynamics between LPN and RN staff.
• Oversaw daily workloads and workflow for smooth operations.
• Implemented customer feedback mechanisms, leading to an improvement in client satisfaction scores.

Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.

• Educated incoming staff on operational protocols.
• Performed regular rounding each day.
• Ensured comprehensive patient charting in digital records.
• Provided general patient care across various departments.
• Delivered comprehensive train-the-trainer programs.
• Performed maintenance checks on machinery.
• Completed shift-end report reviews.
• Generated detailed matrix for the succeeding team.

• Developed individualized care plans for patients based on assessments and identified needs.
• Provided direct nursing care such as wound dressing changes, medication administration, injections, IV therapy and other treatments.
• Assisted with the coordination of home health services to ensure that quality patient care was provided in a timely manner.
• Collaborated with interdisciplinary team members to develop comprehensive plans of care for each assigned patient.
• Provided emotional support for patients dealing with chronic illness or terminal diagnosis.
• Completed initial assessments of patients and family to determine and address individual home care needs.
• Participated in on-call rotations and delivered after-hours care.
• Trained new home health nurses, sharing best practices and clinical expertise.
• Conducted specified laboratory tests to help detect conditions and determine diagnosis.
• Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
• Counseled family members on how best to cope with stress associated with caring for an ill relative at home.
• Conducted regular re-evaluations to address changes in needs and conditions, and introduced revisions to care plans.
• Addressed patient care needs, collected vitals, dressed wounds and managed catheters.

• Managed scheduling process for medical assistant staff.
• Facilitated onboarding sessions for new employees.
• Provided skilled care for patients.
• Conducted telephone assessments for patient symptoms.
• Helped carry out procedures.
• Administered blood draws and specimen collection.
• Administered vaccines for children.
• Ensured regular ordering of necessary vaccines.
• Facilitated operation of flu immunization event.
• Served as expert user for newly implemented EMR system.
• Developed and implemented clinical protocols, policies, and procedures.

• Provided specialized medical care for children in their homes.
• Administered medicinal infusions in patients' homes.
• Executed wound care services while educating caregivers for home administration.
• Provided logistical support to private-duty healthcare providers.
• Provided educational support for managing hyperbilirubinemia in infants.
• Managed transition of preterm babies to home care with necessary oxygen.
• Maintained patient safety and comfort during infusions.
• Accessed Port-A-Cath's efficiently.
• Conducted regular maintenance for PICC lines.
• Partnered with home infusion firms to synchronize patient services.
• Assessed patient health and developed individualized care plans accordingly.
• Provided direct nursing care to patients, including administering medications, wound care, and IV therapy.
• Educated patients on health maintenance, disease prevention, and treatment options.