Kendra King
Chicago,IL
Summary
Highly motivated and detail-oriented professional with strong problem-solving skills and a team player mentality. Eager to deliver exceptional customer service. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Customer Service Representative
R1 RCM, Inc.
09.2022 - 02.2024
- Achieved a 98% customer satisfaction rating through the delivery of exceptional service to patients
- Maintained up-to-date bed availability and facility services information, improving response times by 15%.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Identified, analyzed, and researched systemic issues and made recommendations for resolution.
- Supported accounts receivable operations within assigned functions.
- Educated patients on importance of preventive health care and insurance coverage.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Trained staff on operating procedures and company services.
Dispatcher and Operations Associate
GOPUFF
01.2020 - 10.2022
- Enhanced order processing efficiency by 20% through effective warehouse responsibilities, including order picking, packing, and receiving products
- Successfully dispatched orders, ensuring a 98% on-time delivery rate to customers.
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing, and tracking of 10 fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Analyzed customer feedback and provided solutions to improve customer service.
- Monitored and tracked dispatch communication systems.
- Collaborated with other departments to establish smooth implementation of operational processes and procedures.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Server and Trainer
Brook-dale Senior Living
05.2018 - 07.2019
- Maintained a 95% customer satisfaction rate by providing quality customer service, taking orders, and promptly clearing tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
Education
No Degree - Computer Coding
Coding Dojo
Chicago, IL11.2019
High School Diploma -
Dyett High School
Chicago, United States06.2006
Skills
- Problem-solving
- Technical skills (JavaScript, MySQL, Java, CSS, Git, Bootstrap)
- Communication and customer service
- Customer Relationship Management (CRM)
- Call triaging
- Information Security
- Data Entry
- Paperwork Processing
- Data Collection
- Quality Control
- Client Relations
- Staff Training
- Computer Proficiency
Certification
- Sanitation License, 02/01/10, 02/01/12
- Food Sanitation License
- Driver's License, 04/01/10, Present
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Customer Service Representative
R1 RCM, Inc.
09.2022 - 02.2024
Dispatcher and Operations Associate
GOPUFF
01.2020 - 10.2022
Server and Trainer
Brook-dale Senior Living
05.2018 - 07.2019
No Degree - Computer Coding
Coding Dojo
High School Diploma -
Dyett High School
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