Kendra Knapp
Leon,WV
Summary
Dynamic Case Manager with extensive experience at Hopewell Health Centers, adept at problem-solving and client advocacy. Successfully developed tailored interventions and streamlined case management processes, enhancing client outcomes. Skilled in treatment planning and community outreach, fostering strong relationships to empower individuals in navigating complex systems. Committed to promoting client rights and well-being.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Case Manager/AOD Counselor
Hopewell Health Centers
Pomeroy, OH
09.2021 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Housing Coordinator
Southwestern Community Action Council
Point Pleasant, WV
09.2019 - 03.2021
- Maintained database of housing resources, landlords and management companies.
- Managed the application process, thoroughly reviewing documents for accurate income verification and eligibility determination.
- Oversaw the leasing process from initial inquiry through move-in preparations to ensure seamless transitions for new tenants.
- Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness, mental illness and substance abuse, occupying over [Number] apartments by providing direct, hands-on support services.
- Assisted clients experiencing homelessness or housing instability by guiding them through available programs that best met their needs based on individual circumstances.
- Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
- Streamlined housing processes for increased efficiency and reduced wait times for applicants.
Qualified Intellectual Developmental Professional
ResCare
Gallipolis, OH
02.2017 - 01.2018
- Developed individualized service plans for clients with developmental disabilities.
- Supervised direct care staff .
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Case Manager/Housing Specialist
Woodland Centers
Gallipolis, OH
02.2007 - 06.2014
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Completed monthly health and safety inspections with those living in HUD apartments owned by agency.
- Assisted clients with completing paperwork for yearly lease renewal.
Education
Bachelor of Arts - Psychology
Marshall University
Huntington, WV08-2006
Associate of Applied Science - Social Work
West Virginia University At Parkersburg
Parkersburg, WV05-1998
Bachelor of Science -
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Email and telephone etiquette
- Client advocacy
- Community resources
- Community outreach
- Treatment Planning
Certification
- CDCA - Ohio Chemical Dependency Board 2023-current -8/01/2026
- CDL-Class C-1998-current
- CPR-First Aid-current
Timeline
Case Manager/AOD Counselor
Hopewell Health Centers
09.2021 - Current
Housing Coordinator
Southwestern Community Action Council
09.2019 - 03.2021
Qualified Intellectual Developmental Professional
ResCare
02.2017 - 01.2018
Case Manager/Housing Specialist
Woodland Centers
02.2007 - 06.2014
Bachelor of Arts - Psychology
Marshall University
Associate of Applied Science - Social Work
West Virginia University At Parkersburg