Kendra L. Anderson
Poughkeepsie,NY
Summary
Experienced coordinator with strong focus on collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
NOEP Coordinator, Dutchess County
United Way of the Dutchess Orange Region
10.2022 - Current
- Conduct community outreach in Dutchess County to reach potentially eligible SNAP clients.
- Collaborate with community-based organizations to establish mutually beneficial referral system.
- Streamline application process for potentially eligible clients
- Strong client advocate
- Complete all necessary trainings and campaigns
- Track data for quarterly reports
- Enhance customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Increased client satisfaction by facilitating clear and consistent communication
- Prioritize and manage multiple projects simultaneously, ensuring all deadlines and objectives are met without compromising quality.
Substitute Teacher, 1st – 5th Grade
Rhinebeck & Hyde Park School Districts
02.2022 - 10.2022
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Classroom Teacher/Special Educator
Anderson Center for Autism
10.2016 - 10.2021
- Assessed students to prepare for yearly IEP goals and objectives and provided individual/group instruction to affect student learning and skill development
- Built a successful classroom utilizing behavioral supports by addressing student learning, communication, and social needs while supervising teacher’s aides and direct support professionals
- Developed and maintained classroom systems to ensure the organization and management of equipment, data, and schedules
- Advocated for students by teaching independent living skills and referring to appropriate providers for additional services
- Maintained qualifications for crisis intervention procedures and first aid requirements of the agency
Substitute Special Education Teacher, Grades 4th & 5th
Newburgh Enlarged City School District
09.2015 - 09.2016
- Collaborated with general education teachers providing differentiated education instruction in an ICT classroom environment
- Provided teaching support to students with IEPs ensuring progress toward measurable annual goals
- Utilized IEP Direct for special education progress reports and monitoring
Enrollment and Retention Specialist, Documentation Specialist & Marketing Representative
Hudson Health Plan
08.2004 - 01.2015
- Provided assistance to existing & potential members
- Processed requests for member terminations, withdrawals, relocations, and premium returns
- Obtained confidential documents required to complete new enrollment and recertification applications
- Utilized several databases to create comparison reports and verify member coverage dates
- Provided assistance to clients regarding FHP, CHP, & Medicaid state-funded insurance programs, prior to Affordable Care Act
- Submitted premium payments to the Finance Department, confirmed payments using ledger programs
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
Education
Master of Science - Education, Childhood and Special Education
Mount Saint Mary College
Newburgh, NY05.2015
Bachelor of Arts - Social Science
Mount Saint Mary College
Newburgh, NY05.2011
Associate of Arts - English
Orange County Community College
Newburgh, NY05.2008
Skills
- Scheduling and calendar management
- Recordkeeping, data collection and analysis
- Project assistance
- Consulting
- Documentation confidentiality
- Communication Skills
- Multitasking and organizational Skills
- Reliability
- Professionalism
- Problem-solving aptitude
Certification
- Childhood Education 1-6
- Special Education/Students with Disabilities 1-6
Timeline
NOEP Coordinator, Dutchess County
United Way of the Dutchess Orange Region
10.2022 - Current
Substitute Teacher, 1st – 5th Grade
Rhinebeck & Hyde Park School Districts
02.2022 - 10.2022
Classroom Teacher/Special Educator
Anderson Center for Autism
10.2016 - 10.2021
Substitute Special Education Teacher, Grades 4th & 5th
Newburgh Enlarged City School District
09.2015 - 09.2016
Enrollment and Retention Specialist, Documentation Specialist & Marketing Representative
Hudson Health Plan
08.2004 - 01.2015
Bachelor of Arts - Social Science
Mount Saint Mary College
Associate of Arts - English
Orange County Community College
Master of Science - Education, Childhood and Special Education
Mount Saint Mary College
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