Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kendra LaRochelle

Manchester,NH

Summary

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 4 years of relevant work experience to your team.

Overview

4
4
years of professional experience

Work History

Patient Access Representative

Dartmouth Hitchcock Clinic
12.2022 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Addressed bad debts in line with set protocols.
  • Greeted and assisted patients with check-in procedures.
  • Provided excellent customer service to patients and medical staff.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Helped address client complaints through timely corrective actions and appropriate referrals.

Call Center Agent

Concord Hospital
01.2022 - 11.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
  • Maintained user account data by initiating account access and establishing in database.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.

Licensed Practical Nurse

Kavida Healthcare
03.2021 - 12.2021
  • Cared for wounds, provided treatments, and assisted with procedures.
  • Assisted with admissions, appointments, transfers, and discharges.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Obtained patient vital signs and input/output measurements from inpatients.
  • Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
  • Administered controlled narcotics, inserted IVs, and performed catheterizations.
  • Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
  • Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Administered medications and injections to patients.
  • Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
  • Delivered emotional support to patients and families during challenging times.
  • Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
  • Developed and implemented individualized patient care plans.
  • Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
  • Helped patients complete bathing, dressing and eating.
  • Coordinated patient transfers to other facilities.

Licensed Nursing Assistant

MAS Medical Staffing
01.2020 - 01.2021
  • Documented patient information and care activities in electronic health record.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Transported patients between rooms and appointments or testing locations.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.

Education

Technical Certificate - Nursing Assistance

Salter School of Nursing And Allied Health
Manchester
07.2019

High School Diploma -

Londonderry High School
Londonderry, NH
08.2012

Skills

  • Appointment Scheduling
  • Registration and Admissions
  • Pre-Admission Requests
  • Post-Discharge Care Coordination
  • Customer Service
  • Multitasking and Organization
  • Insurance Verification
  • HIPAA Compliance
  • Patient Education
  • Problem-Solving
  • Relationship Building
  • Team Leadership
  • Medical Terminology
  • Flexible Schedule
  • Time Management
  • Adaptability
  • Professionalism
  • Computer Proficiency
  • Multitasking
  • Attention to Detail
  • Active Listening
  • Decision Making
  • Organizational Skills
  • Excellent Communication
  • Patient Confidentiality and Data Security
  • Calm and Effective Under Pressure
  • Schedule Coordination
  • Insurance Verifying
  • Benefits Explanation

Timeline

Patient Access Representative

Dartmouth Hitchcock Clinic
12.2022 - Current

Call Center Agent

Concord Hospital
01.2022 - 11.2023

Licensed Practical Nurse

Kavida Healthcare
03.2021 - 12.2021

Licensed Nursing Assistant

MAS Medical Staffing
01.2020 - 01.2021

Technical Certificate - Nursing Assistance

Salter School of Nursing And Allied Health

High School Diploma -

Londonderry High School

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Kendra LaRochelle