Kendra Lau
Columbia,SC
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
12
12
years of professional experience
Work History
Human Resources Assistant
SC Dept. Of Labor, Licensing, And Regulation
08.2022 - Current
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Enhanced onboarding experience for new hires by maintaining comprehensive orientation materials and training programs.
- Tracked various statistics and kept detailed records to support human resources department.
- Converted employee status from temporary to permanent.
- Processed employee termination paperwork at direction of supervisory staff.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Answered and redirected incoming phone calls for office.
- Provided assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives.
- Participated in job fairs to recruit new talent.
Administrative Assistant to the Director of HR
Central Carolina Technical College
01.2021 - 07.2022
- Scheduled office meetings and client appointments for staff teams.
- Expedited decision-making processes for time-sensitive matters by providing the director with well-researched data and pertinent information.
- Managed client relationships on behalf of the director by promptly addressing inquiries, resolving issues, and maintaining open lines of communication for long-term satisfaction.
- Managed incoming calls professionally, directing inquiries to appropriate personnel or providing relevant information as needed.
- Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
- Assisted development and implementation of new administrative procedures.
- Supported the successful execution of projects by tracking progress, maintaining clear documentation, and reporting updates to the director.
- Assisted in the onboarding process for new employees by coordinating orientation sessions, preparing training materials, and serving as a point of contact during their initial transition into the workplace environment.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed filing system, entered data and completed other clerical tasks.
- Increased efficiency in the workplace by organizing and maintaining an effective filing system for both physical and electronic documents.
- Contributed to a positive work environment through exceptional interpersonal skills when interacting with colleagues and clients.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Reduced workload for the director by taking on additional responsibilities such as drafting correspondence, creating presentations, and preparing briefing materials.
- Liaised between clients and vendors and maintained effective lines of communication.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Improved communication within the department through timely distribution of meeting agendas, minutes, and reports.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Switchboard Operator/Cashier
Central Carolina Technical College
02.2019 - 01.2021
- Contributed to a professional atmosphere by courteously greeting callers and providing helpful assistance.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
- Contributed to positive workplace culture by fostering a collaborative environment and assisting colleagues when needed.
- Created and maintained company phone directory with current extensions and staff information.
- Collaborated with team members to identify process improvements, resulting in more efficient call handling procedures.
- Kept records of calls placed and charges incurred.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Connected callers with appropriate professional, department, or business.
- Demonstrated flexibility in adjusting work schedule to cover shifts during periods of high call volume or staff shortages, maintaining seamless phone coverage at all times.
- Documented messages and forwarded to correct individual.
- Processed customer payments for timely, accurate order fulfillment.
- Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
- Operated switchboard and routed incoming calls to appropriate departments.
- Developed and maintained courteous and effective working relationships.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Federal Work Study Student
Central Carolina Technical College
08.2017 - 05.2019
- Created and maintained databases to store student information.
- Edited and proofread documents for accuracy and completeness.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Evaluated student performance through regular assessments, providing constructive feedback for improvement opportunities.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed office inventory, reducing costs through consistent monitoring and effective communication with suppliers.
- Coordinated collection of student fees, fines and payments.
- Supported staff on special assignments and ad hoc projects.
- Collaborated with staff members to guarantee students received best possible customer service.
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Input data into spreadsheets and databases.
- Served as a liaison between students and faculty members to facilitate prompt resolution of concerns or issues that arose during the semester.
Food Service Worker
Shaw Air Force Base
04.2015 - 02.2017
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Set up and broke down food service lines quickly to maintain service flow.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Increased daily sales by upselling menu items based on customer preferences.
- Monitored food quality and freshness throughout day.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Processed customer payments and balanced cash drawers.
Store Associate
The Hair Experience
03.2014 - 03.2015
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Answered questions about store policies and addressed customer concerns.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Increased sales and customer satisfaction through personalized servicing.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Managed efficient cash register operations.
- Maintained tidy and organized store to comply with cleanliness standards.
Certified Nursing Assistant
River's Edge Assisted Living
01.2012 - 10.2013
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Facilitated personal hygiene management, feeding and ambulation.
- Built rapport with patients and families, providing emotional support during difficult times.
Education
BBA - Human Resources Management
Western Governors University
Salt Lake City, UT05.2025
Associate of Arts - General Studies
Central Carolina Technical College
Sumter, SC05.2019
Skills
- Company Inventory Oversight
- Information Sourcing
- Termination Procedures
- Online position posting
- Record preparation
- Personnel Documentation Verification
- Human resources administration
- Resume Screening
- Critical Thinking
- Background Checks
- Onboarding Coordination
- Microsoft Office
Timeline
Human Resources Assistant
SC Dept. Of Labor, Licensing, And Regulation
08.2022 - Current
Administrative Assistant to the Director of HR
Central Carolina Technical College
01.2021 - 07.2022
Switchboard Operator/Cashier
Central Carolina Technical College
02.2019 - 01.2021
Federal Work Study Student
Central Carolina Technical College
08.2017 - 05.2019
Food Service Worker
Shaw Air Force Base
04.2015 - 02.2017
Store Associate
The Hair Experience
03.2014 - 03.2015
Certified Nursing Assistant
River's Edge Assisted Living
01.2012 - 10.2013
BBA - Human Resources Management
Western Governors University
Associate of Arts - General Studies
Central Carolina Technical College
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