Kendra Lawrence
Aydlett,NC
Summary
Skilled Bar Manager with a strong track record in restaurant operations. Resourceful and hardworking with excellent attention to detail and strong leadership skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Bar Manager/ Bartender
Jolly Roger Restaurant
Kill Devil Hills, NC
01.2022 - 01.2024
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
Office Assistant
JT Jones Propane
Powells Point, NC
02.2019 - 03.2022
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Typed, formatted and edited correspondence and other documents.
Restaurant Front of House Manager/ Retail Manager
Dirty Dicks Crab House
Nags, NC
03.2005 - 01.2019
- Performed daily opening and closing duties, such as setting up the dining area and cashing out registers.
- Monitored customer service to ensure all guests received prompt, friendly, and courteous service.
- Assigned tasks to staff members including servers, bussers, hostesses, and bartenders.
- Created weekly schedules for staff members based on business needs.
- Supervised front of house operations to ensure compliance with health department regulations.
- Trained new employees in restaurant policies and procedures.
- Inspected dining areas to ensure proper set-up prior to guest arrival.
- Resolved customer complaints in a professional manner.
- Processed customer payments using cash registers or point-of-sale systems.
- Reviewed sales reports to identify trends and implement strategies for increasing revenue.
Education
GED -
COA
Nc01-2001
Skills
- Health codes compliance
- Cost Control
- Staff Training
- Sales Promotion
- Customer Relations
- Performance monitoring
- Issue Resolution
- Guest Interaction
Certification
- serve safe
Timeline
Bar Manager/ Bartender
Jolly Roger Restaurant
01.2022 - 01.2024
Office Assistant
JT Jones Propane
02.2019 - 03.2022
Restaurant Front of House Manager/ Retail Manager
Dirty Dicks Crab House
03.2005 - 01.2019
GED -
COA
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