Kendra Legere
Rochester,USA
Summary
Results-driven professional with over 18 years of experience in operations, customer service, team leadership, claims administration, and plant health care. Expertise in managing client relationships, leading high-performing teams, navigating regulatory compliance, and resolving complex issues in fast-paced environments. Proficient in claims management, customer support, training and development, operational coordination, and field services. Recognized for exceptional communication, problem-solving abilities, and organizational skills; consistently delivering outstanding customer experiences while enhancing efficiency and achieving results. Eager to leverage this diverse background to contribute effectively to a dynamic organization.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Plant Health Care Assistant Manager / Pesticide Applicator
Burke’s Tree Service (Tree Guardians)
Rochester, NH
04.2023 - Current
- Oversaw daily operations and scheduling for the Plant Health Care division, improving efficiency and resource allocation.
- Supervised, trained, and mentored Plant Health Care Technicians to ensure high-quality service delivery and adherence to safety standards.
- Diagnosed plant, turf, and ornamental health concerns, including pest infestations, disease pressures, and environmental stressors.
- Developed and implemented customized treatment plans utilizing integrated pest management (IPM) and environmentally responsible practices.
- Ensured compliance with state regulations by monitoring pesticide, herbicide, and fertilizer applications and maintaining accurate service documentation.
- Conducted quality assurance inspections and evaluated treatment outcomes to maintain service excellence and customer satisfaction.
- Managed inventory, equipment calibration, and product procurement to support uninterrupted field operations.
- Collaborated with clients to provide expert recommendations, preventative strategies, and ongoing support for long-term landscape health.
- Partnered with lawn care, irrigation, and tree care teams to coordinate services and improve operational effectiveness.
- Built strong relationships with customers, vendors, and internal stakeholders while driving continuous process improvements and cost efficiencies.
Plant Health Care Specialist / Pesticide Applicator
SavATree (Urban Tree Service)
Rochester, NH
04.2021 - 04.2023
- Diagnosed plant health concerns, including pest infestations, diseases, and environmental stressors, and developed customized treatment recommendations.
- Applied organic, hybrid, and conventional treatments to trees, shrubs, and lawns using industry best practices and safety standards.
- Collected and analyzed soil samples to guide treatment strategies and support long-term plant health.
- Maintained accurate pesticide application records and ensured compliance with state licensing and regulatory requirements.
- Educated clients on plant health, preventative care, and integrated pest management strategies to support informed decision-making.
- Built and maintained strong client relationships through professional communication, responsive service, and trusted expertise.
- Conducted property assessments and monitored treatment outcomes to evaluate effectiveness and adjust recommendations as needed.
- Supported field operations through equipment maintenance, safety procedures, and collaboration with tree care crews.
- Assisted with seasonal snow and ice management services, contributing to year-round operational support.
- Worked independently and collaboratively to deliver high-quality service while managing multiple priorities in a fast-paced environment.
Leave Claims Specialist II
Lincoln Financial Group
Dover, NH
10.2018 - 04.2021
- anaged a high-volume caseload of medical leave and disability claims, ensuring timely and accurate determinations in accordance with policy guidelines and regulatory requirements.
- Reviewed and analyzed complex claim documentation, medical records, and supporting information to assess eligibility and resolve claim issues.
- Maintained strict confidentiality while handling sensitive medical, financial, and personal information.
- Collaborated with clients, healthcare providers, employers, and internal stakeholders to facilitate claim resolution and provide exceptional customer service.
- Prioritized competing deadlines and coordinated follow-up activities to ensure efficient claim processing and positive customer outcomes.
- Identified opportunities for process improvements and supported operational initiatives that enhanced workflow efficiency and service quality.
- Assisted with departmental reporting, shared inbox management, and administrative support to improve team productivity and communication.
- Monitored policy and regulatory updates to maintain compliance and minimize organizational risk.
- Mentored and supported team members by sharing best practices, providing guidance, and contributing to a collaborative work environment.
- Delivered empathetic, professional communication throughout the claims process, helping customers navigate complex situations with confidence and clarity.
Collections Supervisor
Delta Management Associates
Dover, NH
04.2015 - 10.2018
- Supervised and developed a team of 8–12 collection representatives, driving productivity, quality, and compliance with organizational standards.
- Recruited, trained, and coached new and existing team members on collections strategies, customer communication, skip tracing, and regulatory requirements.
- Managed escalated customer accounts and sensitive situations, utilizing conflict resolution and problem-solving skills to achieve positive outcomes.
- Monitored team performance through key metrics, quality assurance reviews, and reporting to identify trends and drive continuous improvement.
- Ensured compliance with federal and industry regulations governing debt collection activities while maintaining operational integrity.
- Analyzed collection performance data and account trends to support strategic decision-making and maximize recovery efforts.
- Collaborated with cross-functional departments to resolve complex account issues and improve customer experiences.
- Streamlined workflows, procedures, and reporting processes to increase operational efficiency and team effectiveness.
- Conducted account research and due diligence to support resolution strategies and mitigate risk.
- Fostered a culture of accountability, professionalism, and customer-focused service while consistently achieving departmental goals
Collections Representative
Delta Management Associates
Dover, NH
11.2012 - 04.2015
- Managed a high-volume portfolio of defaulted federal student loan accounts, working with borrowers to establish repayment solutions and resolve outstanding balances.
- Utilized skip tracing, employment verification, and account research tools to locate borrowers and support successful account resolution.
- Navigated multiple systems and databases while ensuring compliance with federal regulations, company policies, and industry standards.
- Resolved customer inquiries and account disputes by reviewing account histories, analyzing information, and providing accurate guidance.
- Built positive relationships with borrowers through professional communication, negotiation, and problem-solving skills.
- Monitored account activity and identified trends to prioritize collection efforts and improve recovery outcomes.
- Collaborated with team members and leadership to support process improvements and enhance operational efficiency.
- Maintained detailed account documentation and records to support compliance, reporting, and account management activities.
Education
Business Management & Finance - Business Administration
Granite State College
Rochester, NH01-2018
Associate of Science - Genral Studies
York County Community College
Wells, ME01-2012
High School Diploma -
Sanford High School
Sanford, ME01-2010
Skills
- Plant Health Diagnostics
- Herbicide & Pesticide Application
- Chemical Handling & Storage
- Regulatory Compliance & Documentation
- Safety Procedures & PPE Compliance
- Customer Relationship Management
- Professional Communication
- Conflict Resolution
- Problem Solving & Critical Thinking
- Team Leadership & Training
- Operational Coordination
- Time Management & Prioritization
- Recordkeeping & Data Management
- Multi-System Navigation
- GPS & Route Planning
- Decision Making
- Continuous Learning & Process Improvement
Certification
- NH Commercial Pesticide Applicator (G2 Turf, F2 Mosquito/Black Fly, B Right-of-Way, G1 Ornamental)
- Maine Commercial Pesticide Applicator (3B Turf, 7E Biting Flies, 6A Right-of-Way)
- TCIA Ground Operations 3: Chain Saw Specialist
- TCIA Electrical Hazard Awareness Program (EHAP)
- First Aid
Languages
English
Timeline
Plant Health Care Assistant Manager / Pesticide Applicator
Burke’s Tree Service (Tree Guardians)
04.2023 - Current
Plant Health Care Specialist / Pesticide Applicator
SavATree (Urban Tree Service)
04.2021 - 04.2023
Leave Claims Specialist II
Lincoln Financial Group
10.2018 - 04.2021
Collections Supervisor
Delta Management Associates
04.2015 - 10.2018
Collections Representative
Delta Management Associates
11.2012 - 04.2015
Business Management & Finance - Business Administration
Granite State College
Associate of Science - Genral Studies
York County Community College
High School Diploma -
Sanford High School