Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
AssistantManager
Kendra LeSure

Kendra LeSure

Clinton,MS

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Excellent communication, typing, technical, and customer service skills for employees and customers. Excited to join a team known for improving processes to make an impact on overall business.

Overview

6
6
years of professional experience

Work History

Customer Service/Problem-Solving Skills:

  • Performed regular data entry on customer orders and processed online shipments for customers in store
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Maintained rapport with current and potential customers
  • Gathered information, assessed caller needs, and resolved inquiries while providing excellent customer service
  • Complete all assigned data entry requests and tasks within required time frames during internship
  • Ability to break down complex subject matter into relatable knowledge for customers.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

Teller

Wells Fargo
02.2015 - 09.2018
  • Established and maintained relationships with individual or business customers or aid with problems these customers may encounter
  • Processed payment by cash, check, credit cards, vouchers, or automatic debits and entered data into system
  • Assist customers by providing information and resolving their complaints
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Processed customer transactions promptly, minimizing wait to ensure that appropriate changes were made to resolve customers' problems and provide information on procedures or policies.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.

Sales Associate

Saks OFF 5TH
10.2014 - 02.2015
  • Suggest specific product purchases to meet customers' needs
  • Identify interested and qualified customers to provide them with additional information
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Assist customers by providing information and resolving their complaints
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.

Marketing Intern, Ambassador

Aramark/The University of Southern Mississippi
08.2012 - 12.2013
  • Upload digital media, such as photos, video, or scanned images online
  • Compile lists describing product or service offerings
  • Coordinate or participate in promotional activities or campus events
  • Collaborated with team members to help expand marketing channels.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
  • Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
  • Helped with planning and hosting of marketing events.
  • Contributed to mock-ups, email campaigns and social media content.

Education

MBA - Business Administration, Project Management

Belhaven University
06.2024

Bachelor of Interdisciplinary Studies - Biology and English Literature

The University of Southern Mississippi
05.2014

Associate of Arts - General Studies

Hinds Community College
05.2011

High School Diploma -

Clinton High School
05.2009

Skills

  • Microsoft Office (Word, PowerPoint, Excel, Spreadsheet)
  • Typing speed: 50 WPM with zero errors
  • Excellent computer and typing skills
  • Excellent organizational and communicative skills
  • Ability to collaborate on complex issues
  • Active Listening
  • Efficient Data Entry
  • Data Analysis
  • Strong interpersonal communication and teamwork
  • Ability to juggle multiple priorities
  • Strong customer service skills

Accomplishments

  • Google Data Analytics: Professional Certificate Program (currently enrolled)
  • Grant Seeking Essentials Certificate Program (Spring 2021) | Nonprofitready.org
  • Nonprofit Essentials (Spring 2021) | Nonprofitready.org
  • Proposal Writing (Spring 2022) | Nonprofitready.org
  • Marketing Essentials (Summer 2022) | Nonprofitready.org

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Teller

Wells Fargo
02.2015 - 09.2018

Sales Associate

Saks OFF 5TH
10.2014 - 02.2015

Marketing Intern, Ambassador

Aramark/The University of Southern Mississippi
08.2012 - 12.2013

Customer Service/Problem-Solving Skills:

MBA - Business Administration, Project Management

Belhaven University

Bachelor of Interdisciplinary Studies - Biology and English Literature

The University of Southern Mississippi

Associate of Arts - General Studies

Hinds Community College

High School Diploma -

Clinton High School

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Kendra LeSure