Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

KENDRA LETTSOME

Jacksonville,FL

Summary

Diligent Case Manager with background in supporting case workers and assisting with client assessments. Proven ability to manage client documentation and facilitate communication between clients and social service agencies. Demonstrated skills in organization and empathy, ensuring smooth case management and client satisfaction. Professional in social services, equipped with strong background in client support and case management assistance. History of effectively coordinating with team members to streamline processes and enhance client interactions. Dependable and adaptable, known for strong interpersonal skills and collaborative spirit.

Overview

33
33
years of professional experience

Work History

Certified Nursing Assistant

Terrace of Jacksonville
05.2015 - 07.2024
  • Participated in ongoing training opportunities to stay current on best practices in nursing assistance, consistently applying new knowledge to improve patient care quality.
  • Provided accurate documentation of patient information and progress, ensuring effective communication between healthcare team members.
  • Assisted in daily living activities for patients, promoting independence and dignity throughout the caregiving process.
  • Conducted regular rounds throughout assigned unit checking on the well-being of patients and promptly addressing any concerns or issues.
  • Established relationships based on trust with patients by actively listening to their concerns or fears regarding their treatment plan.
  • Maintained a clean and organized work area within the facility that adhered to all health and safety regulations set forth by state guidelines.
  • Responded quickly to emergency situations involving patients, demonstrating strong critical thinking skills under pressure while working closely with the medical team to provide lifesaving interventions.

Nursing Assistant

Life Care/Consulate Health Care
08.2009 - 12.2015
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
  • Documented care actions by completing records and logs in medical software system.

Case Manager

Department of Social Services
05.1991 - 01.2004
  • Participated in case conferences and staff meetings
  • Attended case conference, supervision, departmental, and outside meetings and trainings as requested
  • Managed office supplies, vendors, organization and upkeep
  • Opened and properly distributed incoming mail
  • Maintained a clean reception area, including lounge and associated areas
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
  • Streamlined case documentation procedures, reducing processing time and increasing efficiency.

Education

Bachelor of Science - Applied Management

Everest University
Orange Park, Fl
07.2014

Skills

  • Professional phone etiquette
  • Excellent communication skills
  • Articulate and well-spoken
  • Customer service-oriented
  • Flexible
  • Accurate and detailed
  • Works well under pressure
  • Pleasant demeanor
  • Reliable team player

References

Available upon request

Timeline

Certified Nursing Assistant

Terrace of Jacksonville
05.2015 - 07.2024

Nursing Assistant

Life Care/Consulate Health Care
08.2009 - 12.2015

Case Manager

Department of Social Services
05.1991 - 01.2004

Bachelor of Science - Applied Management

Everest University

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KENDRA LETTSOME