Kendra Lewis
Richmond
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
11
11
years of professional experience
Work History
Family Service Counselor
Dignity Memorial
06.2021 - Current
- Developed individualized care plans for clients, taking into account unique needs, preferences, and cultural backgrounds.
- Facilitated positive behavior changes among family members by teaching coping strategies and problem-solving skills.
- Empowered parents to take an active role in their children''s development by offering practical guidance on parenting techniques.
- Reduced conflict within families by mediating disputes and fostering open communication channels.
- Enhanced overall family satisfaction by providing attentive client service, consistently exceeding expectations through individualized care and support.
- Conducted workshops for parents on topics such as stress management, effective communication techniques, and establishing healthy boundaries within families.
- Assisted families in crisis situations by providing immediate support and coordinating with relevant community resources.
- Provided ongoing support to clients during transitional periods such as divorce or relocation, ensuring a smooth adjustment process for all involved parties.
- Used interactive visuals and static worksheets to teach each student algebra and writing techniques.
Pharmacy Intern
CVS HEALTH CORPORATION
01.2017 - 05.2021
- Expanded knowledge of various medication classes through continuous learning from experienced pharmacists and attending relevant training sessions.
- Provided friendly customer service at drop-off and pick-up counters.
- Developed strong relationships with healthcare providers by effectively communicating about prescription-related matters and collaborating on patient care plans when necessary.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Supported implementation of medication disposal program, promoting environmental sustainability and community safety.
- Developed patient education materials on various health conditions and treatments, enhancing patient knowledge and engagement.
- Participated in continuous professional development sessions to stay abreast of latest pharmaceutical advancements and best practices.
- Participated in quality assurance initiatives to maintain high standards of care within the pharmacy setting.
Pharmacy Technician
CVS HEALTH CORPORATION
10.2014 - 07.2016
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Education
Bachelor of Science - Biology
Texas Southern University
Houston, TX05-2016
Skills
- Mental health awareness
- Multicultural competence
- Self-care strategies
- Burial planning
- Individual and family counseling
- Community outreach
Timeline
Family Service Counselor
Dignity Memorial
06.2021 - Current
Pharmacy Intern
CVS HEALTH CORPORATION
01.2017 - 05.2021
Pharmacy Technician
CVS HEALTH CORPORATION
10.2014 - 07.2016
Bachelor of Science - Biology
Texas Southern University
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