Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kendra Lewis

Converse

Summary

Dynamic and results-driven professional with extensive experience as a Shift Leader at Walgreens, excelling in cash handling and team leadership. Proven track record of enhancing customer satisfaction and driving sales through effective problem-solving and collaboration. Committed to maintaining a safe environment while fostering a motivated team culture.

Overview

8
8
years of professional experience

Work History

Shift Leader

Walgreens
03.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Assistant Manager

Circle K
01.2018 - 02.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.

Education

Judson High School
Converse, TX
05.2007

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Flexible schedule
  • Team motivation
  • Creative problem solving
  • Team collaboration and leadership
  • Team supervision
  • Sales and upselling
  • Shift paperwork completion
  • Daily workflows
  • Teamwork
  • Problem-solving abilities
  • Multitasking ability
  • Team collaboration
  • Food safety

    • Food preparation

Timeline

Shift Leader

Walgreens
03.2022 - Current

Assistant Manager

Circle K
01.2018 - 02.2022

Judson High School

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