Kendra Linkins

Dispatcher

HARDESTY AND SON

03.1988 - 05.2001

Coordinated daily dispatching operations to optimize truck routes and enhance delivery efficiency.
Managed scheduling and resource allocation for fleet utilization and operational effectiveness.
Streamlined communication between drivers, customers, and logistics teams to ensure accurate information flow.
Trained new dispatchers on software systems and best practices for efficient load management.
Led initiatives to enhance safety protocols, ensuring compliance with regulatory standards across operations.
Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
Developed strong working relationships with external partners such as carriers and shipping companies to ensure efficient collaboration in the transportation process.
Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
Coordinated with maintenance department to schedule routine vehicle inspections, minimizing downtime and ensuring operational efficiency.
Streamlined dispatch operations by implementing efficient routing and scheduling systems.
Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
Assisted in the development of dispatcher training materials, leading to improved job performance throughout the team.
Supported safety initiatives within the organization, promoting a culture of awareness among drivers and dispatchers alike.
Delegated tasks among dispatch team members according to individual strengths, fostering a collaborative work environment that maximized productivity levels.
Facilitated communication between drivers and management, ensuring a seamless flow of information and enabling quick decision-making processes.
Coordinated driver dispatch to accomplish daily delivery requirements.
Scheduled and dispatched drivers to all service locations.
Handled incoming calls and emails from customers regarding issues with deliveries.
Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
Oversaw and enforced compliance with all safety regulations and DOT regulations.
Checked that each scheduled route was appropriately covered by delivery drivers.
Worked closely with customers to effectively resolve issues and complaints.
Provided training and guidance to new dispatchers.
Coordinated dispatching of drivers to accomplish daily delivery requirements.
Answered phone calls and responded to customer emails.
Assisted in resolving customer complaints and grievances.
Scheduled and organized delivery routes.
Utilized dispatch software to enter customer orders, deliveries and receipts.